Performance Merchant Alliance Fraudulent Agreement orlando Florida

On September 29th,2016,Robert Pollard, Account Executive from Performance Merchant Alliance came to our restaurant and talked to me about their credit card machine and service. I told him that we were using another company named Ignite Payments and people from Ignite Payments could speak in Chinese. I told him because I couldn’t speak fluent English, I didn’t want to use their machine and service. He told me that our restaurant could get cheaper rates if we use his company, and I could cancel their service anytime and no cancellation fee would be charged. He also promised that there would be somebody else who could speak Chinese to help me when I need their help.

I told him I had to talk with my business partner and gave him our decision after that.  He asked me to sign some paperwork because he didn’t live here and he had to take a long time to be here next time and he promised me that he would not bring it into effect without our permit and it could be canceled anytime. I was fooled to sign my name 2 or 3 times. I did look at what I signed and I did not find anything non-cancelable.

On October 4th, 2016, my employee received and signed a box for me when I was on a business trip. I found it was credit card machine after I came back. I also received a mail from another leasing company (First Data Global Leasing) about the bill. I called the service number in the box, but a lady named Ann told me they had a non-cancelable contract for us. I told her what Robert Pollard promised me, but nothing helps. I called the service number that comes with the credit card machine and other numbers come with the bill a lot of times, but no one could help me to cancel it. At last, I asked for a copy of the   “contract” they mentioned and they promised me that they would send an email to me within 24 or 48 hours. Several days past, I haven't received it yet.

I kept calling them to cancel it until Robert Pollard called me back. He told me he would come to our restaurant on October 13th, 2016.  I asked him about the credit card machine and service when he was here. He told me I could return the credit card machine and cancel the contract because we never plugged in the machine and there was no charge, but I needed  to talk to a lady named Ann first. He told me Ann would give me an address to return the machine. I asked Robert Pollard to give me the address, but he told me he did not know it. I asked Robert Pollard to make a phone call to Ann, then he made a phone call and told me Ann was unavailable and I would get a call back from Ann that night or the next morning. Again, I didn’t get a callback. I tried a lot of times to call their service number to talk with Ann and at last I got the chance to talk with Ann. She told me I still could not cancel the contract and she didn’t give me the address to return the machine.

I never use the machine and I do not want to use their service due to their dishonest behaviors.