Personalization Mall Bait and Switch and Horrendous Customer Service Burr Ridge, Illinois

PersonalizationMall uses a devious tactic. By personalizing the company can claim that they cannot accept returns for poorly made and misrepresented merchandise.

BAIT AND SWITCH: What I received looked NOTHING like the preview picture shown prior to placing my order.

I ordered black marble bookends. They arrived with big white teardrop shaped blobs on the fronts of both, completely defacing them. One blob was right in the middle of the "C" initial, so it doesn't even look like a "C."

The Customer Service rep said the "imperfections are natural to all marble."  They are NOT typical veins or striations but like a corrosive liquid was splashed on them, only on the fronts. "Natural imperfections" would likely appear on fronts, backs, sides, and/or bottoms, but these ONLY  appear on the fronts of both bookends, like a caustic liquid was splashed onto them..

They refused to replace them or issue a refund. So I have no bookends and am out the additional $15 required to ship them back to the company. They offered to return them to me, but they are HIDEOUS.

Don't be fooled by the example pic of your finished product. What you receive might look nothing like the pic.

Also, disregard the comments on their site as they obviously do not print negative feedback. (They didn't print mine.) Go to Epinions and read the negative reviews before purchasing from this disreputable company with the worst customer service you will ever encounter.