Report: #174858

Complaint Review: Petsmart, Petsmart Grooming & Banfield Animal Hospital

  • Submitted: Sun, February 05, 2006
  • Updated: Tue, February 10, 2009
  • Reported By: Chicago Illinois
  • Petsmart, Petsmart Grooming & Banfield Animal Hospital
    2665 N. Elston Ave
    Chicago, Illinois

Petsmart, Petsmart Grooming & Banfield Animal Hospital My dog came out of PetsMart Grooming with Kennel Cough, but it was Banfield's Dr Liou that really sent me over the edge. ripoff Chicago Illinois

*Consumer Comment: Kennel cough isn't avoidable.

*UPDATE EX-employee responds: It's like a flu shot...

*UPDATE EX-employee responds: Vaccine Warranty

*Consumer Comment: I certainly agree

Show customers why they should trust your business over your competitors...

I've been taking my dog to Petsmart for a while, not often but for a professional bath once in a while and regular check-ups at Banfield.

Something has changed. I walked in there in January and Carlos and three other managers are standing in huddle talking, One woman is on the register with a line backing in to the isles, and even though I interupted (Carlos)and asked for help with a stocking issue - I was told to "come back after 5:00 pm when the sale item would be re-stocked " and then I made my way to the register solo with a 35lb bag of dog food and 2 cases of canned food, no help to the register or to my car.

I dropped my Dog off at the Grooming area at 2:40, they are overwhelmed and I'm early so I offer to continue to shop or look until my 3:00 appt. The woman who I am assuming is the manager tells me "no one is going to touch him until 4:00" I should have left then. My dog was finished at 6:30pm. I wish that was the end of the story.

Within a week he is hacking, his eyes are red, and he's vomiting. Dr. Liou (Banfield Animal Hospital Vet) won't see him during "wellness hours" so he's seen at four o'clock and once again we are given what has become the Banfield perscription.

He needs blood tests, he needs x-rays, not less than 2 perscriptions; it's the same every time. Even if it's just a check up "he needs a basic panel, we need to do a senior panel, he need this panel, that panel" and then pile on the x-rays the bill is never less than $500.

I was a little upset this time because I knew my dog had contracted kennel cough, we've been best of friends and roomates for 8+ years. I also knew he had contracted it from Petsmart Grooming located (geographically) inside PetsMart next to Banfield. When I explained my theory to Dr Liou he became agitated and informed that vacinnations aren't guarantees (my dog was vaccinated for Bordatella (Kennel Cough) a couple months ago.

I was nervous, I felt pressured, was I doing right by my best friend? The vet offered nothing until I agreed to the bill. I finally agreed to $300 for blood tests and 2 meds. I asked specifically what the blood tests would cover. What is included in the blood panel. He just kept barking at me "it's a basic panel, a basic panel" I actually called a nurse and just asked her calmly to explain what a basic panel covered. What were the possibilities they were looking into, would this be more effective than an x-ray?

Final Result? I got a letter from Banfield yesterday saying my dog has Kennel Cough and should continue his meds for another week. Oh and do I have enough heartworm medication? Because they are more than willing to overcharge me if I should need some more.

Regarding the other complaints. No one should be forced to come up with $500 bucks on the spot to treat their Pet. Ear Mites are both itchy and painful for a dog. What sort of an Oath did that Vet take to send a dog home in that condition.

Back to me. I don't care if you are all separate entities. Your lazy manager that couldn't stop talking long enough to walk in back and save me $3 a case on the canned food just lost $75. 2x a month because I won't be shopping for food there anymore. 1st time in 4 or 5 years. Since Erwin left your Grooming department it's never been as good, I don't know what kind of employee he was but from what I see know he couldn't have been the worst and he was great with my dog. Dr Liou is probably the worst vet I've come across. If personality, empathy, and patience aren't characterisitcs Vets are required to have, then they should be.

Chicago, Illinois
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This report was posted on Ripoff Report on 02/05/2006 01:38 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Consumer Comment

Kennel cough isn't avoidable.

AUTHOR: Blahsblah2001 - (U.S.A.)

It's not Petsmart's fault your dog got kennel cough. I used to work in a kennel, a privately owned operation capable of holding 55 dogs at a time, tops.

All the runs in this kennel were disinfected daily, and the food and water buckets were cleaned and disinfected between dogs. I know no one slacked off at this job because there were only two employees that did it- me and the owner of the kennel.

We still had dogs go home with kennel cough. It spreads through the air like a cold. If your kid came home from school with the flu, would the school have ripped you off? Would you expect the school to pay your doctor's bills?
Here's the thing about being 'forced' to come up with 500$ in medical bills: Med bills are expensive! No matter what species you're taking to the doctor, that doctor will be expensive. If you don't fancy paying medical bills, get yourself a pet rock. I hear they're quite hardy.
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#2 UPDATE EX-employee responds

It's like a flu shot...

AUTHOR: April - (U.S.A.)

I am sorry, but getting the bordetella vaccine is a lot like getting a flu shot. It doesn't necessarily guarantee against getting kennel cough, but greatly decreases the chances of it.
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#3 UPDATE EX-employee responds

Vaccine Warranty

AUTHOR: Maggie - (U.S.A.)

Banfield's DOES have a vaccine warranty if you look at the bottom portion of your invoice. It may be full of loopholes, but it's worth a look-over. Also, a letter to corporate headquarters may also be useful.

Also, while they can recommend all of the tests available, you are free to decline any or all of them at any time. There will be a notation made in the medical records that certain tests were declined.
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#4 Consumer Comment

I certainly agree

AUTHOR: Hannah - (U.S.A.)

I haven't had the best experiences at Petsmart either. It's odd how people (even the Banfield doctor) can be so nice in the beginning, but when there is a complaint or other problems that need to be questioned, they become so agitated and become a whole new different person (and not in a good way).

Hearing that your dog contracted kennel cough (from the Petsmart grooming facility) and "you" had to pay for all the treatments/exams/etc, is just outrageous. Shouldn't "they" be the ones paying for the treatment of your dog? They should be apologizing.

Dianara, I honestly hope that you find another vet/animal hospital that respects the owner and their dog (and is not only looking to gain the pet owners money). And best of wishes finding another groomer/grooming facility, where they actually clean the place and keep their facility free of illness and disease.
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