Report: #1034978

Complaint Review: Physiotherapy Associates

  • Submitted: Fri, March 15, 2013
  • Updated: Fri, March 15, 2013
  • Reported By: Michelle — Colorado Springs Colorado
  • Physiotherapy Associates
    1330 Quail Lake Loop
    Internet, Colorado
    United States of America

Physiotherapy Associates Fraudulent charges, fraudulent notes in my file by physical therapist Internet, Colorado

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My first appointment was on December 10, 2013. I filled out a packet of information, then was told to go to the pool. When I got to the pool, the physical therapist in the pool, glanced at her computer (while she was working on another client), asked me a few questions, then said she apologized for being over-booked and asked me to get into the pool. She had me do a few aquatic exercises in the shallow end, then asked me to go to the deep end and do exercises. She worked on other people throughout the time I was doing the exercises by myself, and occasionally she would turn to me and suggest a different exercise. I was in the pool for two hours doing aquatic exercises, which was over strenuous to both my body and ankle. She told me that we were done for the day, and again apologized that her staff had overbooked
her schedule.

The second visit which was on December 17, 2013, I again did exercises in the pool, and this time, the physical therapist did 14 minutes of hands on soft tissue massage, and a few stretches. I received a bill in the mail for December 10, 2013 that had charges for an evaluation, manual therapy and self-care home management training. The therapist never did an
evaluation, she states that by watching me do the exercises in the pool, that is how she evaluates. She did not have time to do manual therapy, as she was over-booked that day, and had simply said we were done and that I could get out
of the pool. There were no exercises given for self-care at home.

For my second visit, I did receive some hands on treatment for a total of 14 minutes. The therapists notes and charges on the bill reflect 24 minutes of manual therapy. Her notes indicate that she measured my range of motion, she never did measurements on my foot.

The charges mentioned above are fraudulent charges. I have paid the bill to avoid any negative affect on my credit. I have since researched your companies practices and found that there are several lawsuits and complaints against your company for duplicate charges, erroneous charges, etc.

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