Planet Fitness THIEVES!! West Springfield, Massachusetts

I became disabled during use of equipment at Planet Fitness. I cancelled my contract when my doctor told me I needed major back surgery. This was in 2010. The girl at the counter explained that I "may be billed one more time before cancellation goes through". Of course I was billed again. Having a serious operation and being bed ridden for months, it took me a few months to realize they were STILL billing me.

I called and complained numerous times, and was told repeatedly that someone would call me back. No one ever did. I went there numerous times to have this problem resolved. The first 2 times, I was told someone will call you. Today, in 2012!!, the person at the counter tells me he can't do anything without my cancellation paper (that would now be over 2 years old!) because they do not have my cancellation on file!!