Complaint Review: Cal Spa - San Bernardino California
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- Author Confirmed
- Cal Spa 444 North H Street San Bernardino, California U.S.A.
- Phone: 909-478-3835
- Web:
- Category: Pools & Saunas
Cal Spa - Pool And Spa Outlet They sold us a spa and when we called for service they kept cancelling their appointment and then my warranty ran out Ripoff San Bernardino California
*UPDATE Employee: DEALER COMPLAINT-NOT A CAL SPAS MANUFACTURER ISSUE
Show customers why they should trust your business over your competitors...
From day one I had problems with the company. Every year, the jet spring would break and I had to call them. However, I tried to call them this year, and they would never answer the telephone. It took me 3 or 4 days to get a call back , only for them to tell me that they couldn't make it out. Then, I finally got them out to fix it, but they didn't have any tools and they said they couldn't fix it.
It just so happens that my warranty was about to be up in a few months, and I got the suspicion that they were just trying to put me off until my warranty expired and I would have to buy a new spa.
Maggie
Santa Ana, California
U.S.A.
This report was posted on Ripoff Report on 07/06/2007 12:32 PM and is a permanent record located here: https://www.ripoffreport.com/reports/cal-spa/san-bernardino-california/cal-spa-pool-and-spa-outlet-they-sold-us-a-spa-and-when-we-called-for-service-they-kept-259111. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 UPDATE Employee
DEALER COMPLAINT-NOT A CAL SPAS MANUFACTURER ISSUE
AUTHOR: Customer Care Supervisor - (U.S.A.)
SUBMITTED: Monday, July 16, 2007
Cal Spas apologizes that your servicing dealer, Pool & Spa Outlet, did not respond to in a reasonable amount of time. Your Warranty States, that if you cannot reach your selling or servicing dealer, your are to contact our Customer Care department in writing within 7-10 business days reporting their failure to respond. At this time, Cal Spas has not received anything, but would like to see if you still need our assistance or why you may have been denied any Warranty coverage.
Please contact our Customer Care department at 909-623-8781 and press option # 1 for a customer care representative. You may also e-mail us at customerservice@calspas.com. We look forward to assisting you.
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