• Report: #463280
Complaint Review:


  • Submitted: Sat, June 20, 2009
  • Updated: Wed, July 01, 2009

  • Reported By:San Jose California
www.predicto.com San Jose, California U.S.A.

Predicto.com signed me up without my knowledge, scammed me on my verizon bill, refused to refund San Jose California

*UPDATE Employee: Customer Service Is Here To Assist You

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About a month ago I started getting spam-texts on my cell phone. When the verizon bill came, I found an odd charge of $9.99 When I called Verizon, they said it was for Predicto.com - a company which I had never heard of.

I contacted Predicto and was told that I had signed up for the service AND had a password for the service. Absolutely untrue!! They gave me the date that I supposedly signed up for this. They also told me the password that I had given the account - a number that I would NEVER use. Completely bogus.

Predicto refused to give me a refund because "the sign up process is designed to be too complex to allow for mistakes" - apparently it is a 4 step process.

I called Verizon back to find out what time the calls had been placed to initiate the Predicto service. The 4 calls to Predicto were made during my work day when I do not even have my cell phone on.

Verizon very nicely refunded the 9.99 charge and blocked access to this company on all my other Verizon family lines. Apparently, they have received a number of complaints like mine.

What a scam!

San Jose, California

This report was posted on Ripoff Report on 06/20/2009 01:18 PM and is a permanent record located here: http://www.ripoffreport.com/reports/predictocom/san-jose-california-95128/predictocom-signed-me-up-without-my-knowledge-scammed-me-on-my-verizon-bill-refused-to-463280. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 UPDATE Employee

Customer Service Is Here To Assist You

AUTHOR: Customer Service - (U.S.A.)

We are sorry to hear about your experience. Please be aware that we at PredictoMobile take customer satisfaction very seriously and would like to address any concerns you may have. You can call us 24 hours a day, 7 days a week at 800-360-0518 so that we can resolve your inquiry; you can also contact our customer service at http://predicto.com/support or by sending an SMS message with the word HELP to 654654. Keep in mind, we post our toll-free customer service number on our website and include it in SMS messages we send to your cell phone.

Please note we use an industry best practice double opt-in to prevent inadvertent or fraudulent sign-ups. To enroll in our service, a prospective member must first submit their cell phone number on the PredictoMobile sign-up page which clearly explains our terms and conditions including the monthly price of the service and billing to the cell phone. We then send a text message to their cell phone which again discloses the essential membership terms. They then must correctly enter the PIN on our website or reply with a confirmation SMS message from their cell phone to activate the account. The double opt-in process and clear disclosures ensures a high level of consumer protection and satisfaction. If a member wants to cancel the service, they can simply text stop to 654654 or call Customer Service or go to http://predicto.com/support.

We hope this addresses any concerns you may have; if not please contact us and we'll take care of your issues.


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