Priceline/ Booking.com Booking.com left me stranded without a room Norwalk Internet

The wife and I live in Baltimore Md. Last week, we decided to take a one day

run down to Ocean City (ie Md's beach resort town). It is a three hour drive.

We booked a room on Booking.com on Wednesday August 12th for the next day, Thursday

August 13th and received a full email confirmation that we the room of our choice. At 4:45 PM

on Thursday, we reached Ocean City after our three hour drive. Just as we entered the

perimeter of Ocean City, the hotel that we were booked at through Booking.com called

my cell phone and said sorry, we have no rooms. Sometimes this is handled with minimal pain.

However, we are in PEAK SEASON at the ocean. THERE WERE NO OTHER comparable rooms readily available.

We sat in our car making calls trying to find accomodations for two hours. Having no luck, we backtracked 60

miles towards home, finally crashing at a flea bitten motel in the middle of nowhere. The next

morning, our vacation destroyed, we drove back home.

We informed Booking.com of our issue several times by phone and email. We have been given a complete runaround.

They have thus far denied any responsibilty and have made no attempt to compensate us in any way. They were very

rude in the process.

If you use this service , be advised that they make mistakes and really don't care when they do.

They purposely leave the customer holding the bag. I will never use them again.