• Report: #1038381
Complaint Review:


  • Submitted: Wed, March 27, 2013
  • Updated: Wed, March 27, 2013

  • Reported By: Bar C. —
Internet United States of America

Priceline Rules set in stone. No safe guards on their site , Internet

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I'll start this off to say that I made a mistake. After registering to my account on Priceline, I booked hotels for the week and I accidentally booked 2 hotels for the same day. I used Priceline over 40 times in the past 2 years. I didn't realize my mistake until I went to the 2nd hotel of that week. They informed me that my date was for the previous day. The hotel said that I would need to talk to Priceline to get the date switched. After several annoying prompts from their voice recordings (Priceline is the worst to contact via phone), I finally get a representative. I was told that, since this reservation didn't allow refunds, he couldn't do anything. I asked for a supervisor and was told the same thing. I suggested that they install a safe guard where, if you put in a date that is the same as another hotel that is booked, it should have a pop up that you click to authorize. Afterall, I was under my registered account. I make a lot of reservations and this was the first time I put in a wrong date. I let the supervisor know that, for a $70.00 reservation, they were losing my business for life. I also have 8 reps that work for my company that will not be using Priceline. Their handling of customer's needs is poor. No big deal, I will used (((REDACTED))).com or one of the many other services out there.

sorry, allowing you to give a competitors name would instigate others to just file against their competition, to only come back later to suggest their company your comments on this policy are welcome! CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.

This report was posted on Ripoff Report on 03/27/2013 03:45 AM and is a permanent record located here: http://www.ripoffreport.com/reports/priceline/internet/priceline-rules-set-in-stone-no-safe-guards-on-their-site-internet-1038381. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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