Complaint Review: Prime TV - Southern Pines North Carolina
- Prime TV 125 Murray Hill Rd Southern Pines, North Carolina U.S.A.
- Phone: 910-693-1555
- Web:
- Category: TVs & VCRs
Prime TV Gatelinx ripoff scam fraud Southern Pines North Carolina
*Consumer Comment: Former employee Gatelinx: that place is as straight as a paperclip - BUT the court issued an order requiring them to pay everybody their rebate, plus...
*Consumer Comment: Response to the employee rebuttal
*Consumer Suggestion: How to get your money from Prime TV
*UPDATE Employee: PRIME TV ROCKS
These people ripoff thousands of people weekly amounting to tens of millions of dollars per year. Please contact the FTC at Consumer Response Center, Federal Trade Commission, 600 Pennsylvania Ave. NW, Washington, D.C. 20580; or by calling toll-free 1-877-382-4357. Complaints may also be filed online at the FTC's Web site, www.ftc.gov.
AND the NC ATTORNEY GENERAL ROY COOPER
AND the BBB of NC
They must be shut down or it will not stop
Billy
Cary, North Carolina
U.S.A.
This report was posted on Ripoff Report on 02/10/2003 11:44 AM and is a permanent record located here: https://www.ripoffreport.com/reports/prime-tv/southern-pines-north-carolina-28387/prime-tv-gatelinx-ripoff-scam-fraud-southern-pines-north-carolina-44824. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#4 Consumer Comment
Former employee Gatelinx: that place is as straight as a paperclip - BUT the court issued an order requiring them to pay everybody their rebate, plus...
AUTHOR: Patrick - (U.S.A.)
SUBMITTED: Sunday, August 15, 2004
Yeah, I worked at Gatelinx for a full year and some change, and I gotta tell ya'.. that place is as straight as a paperclip. The rebate was a joke with all of us working there.
We were told to tell the customers 6-8 weeks, knowing full well it would be more like 6 months, if ever, before they received anything. But, what could we do? If one of our customers called us up to complain about it, the only thing we could do was transfer them to Customer Service.
But, there's good news. The courts have issued an order requiring them to pay everybody their rebate, plus $50 or something like that. This was done several months ago. If you haven't heard anything about that, you might want to follow up on it to get your $149.00
#3 Consumer Comment
Response to the employee rebuttal
AUTHOR: Carla - (U.S.A.)
SUBMITTED: Friday, August 22, 2003
First of all, in my case, the amount is $99.99 which I am sure the employee of fours years would also scream about if a company promised a rebate to them and then did not follow through. Second, I followed the rebate directions to the letter and have been told countless times that my rebate was approved in February and would be sent in seven to ten days. Seven to ten days from when? It has been seven months and I am still getting the same song and dance. If the attitude of the employees is that we are complaining about small change then it is no wonder none of us are getting our rebates. They don't care. I realize the 6 to 8 weeks is a guideline but who expects it to be seven months and in my case probably more as I doubt that I get my rebate in 7 to 10 days from yesterday which was August 22, 2003. How long does it take to dump the same information used for billing all of us into a file to pay all of us and then print and mail the checks?
#2 Consumer Suggestion
How to get your money from Prime TV
AUTHOR: Charles - (U.S.A.)
SUBMITTED: Monday, August 11, 2003
In my case everything was filed in time and the paperwork was done properly. I kept copies because I've run across jokers like these before. After 18 weeks they stopped even offering excuses and began simply stonewalling with the statement that I'd been put on the expedited list.
After attempting to contact the registered agent for Prime without success, I contacted his mother and told her about her son and that I would have to post her home address and phone number as the best contact for Prime since their published numbers seem to go nowhere. Richard (Tray) Yelverton is Primes registered agent and a belligerent windbag. Ten minutes later I got a phone call from Richard. After 5 min of empty threats he agreed to get a check into my hands within 24hrs. to prevent my posting the information. However I will be glad to give it to anyone who calls and asks for it. My name is Chip and I can be reached at 773-202-8320.
Other Information:
Home numbers for senior staff members
The Owners:
David & Annette Hagen
1-910-692-7400
360 E. Illinois Ave.
Southern Pines NC. 28387
The Customer Service Manager
Jeff Hess
145 Rothbury Dr
Carthage, NC 28327
(910) 949 - 9989
The Registered Agent:
Richard Lee Yelverton III, his phone number is 1-800-395-5899 x 1905 but don't expect any help from him. Unless you call me and get his mothers number.
The cop to talk to is John Bason of the Southern Pines Sherrifs Department 1-919-716-6400 jbason@ail.jus.state.nc.us
Also Contact Sgt. Rodney Dozier NC State Police 1-910-692-7031
Tom Sobcinski FBI field office 1-910-321-2115
Lynn Green NC States Attorney Generals Office 1-919-807-2000
#1 UPDATE Employee
PRIME TV ROCKS
AUTHOR: Christy - (U.S.A.)
SUBMITTED: Saturday, May 17, 2003
I am a LOYAL Prime TV employee and have been for 4 years and will continue to be. I can not believe people have nothing better to do with their time and lives but complain about a rebate and threaten to sue over something so minimal.Now who's the crook?
The instructions are in plain english and can not possibly get any simpler. Rebates are TIME SENSITIVE and if you do not get everything in by the clearly stated timeline then it is voided, how simple is that?
The owners and staff, especially customer service, are some of the hardest working people I have ever met. WE DO CARE and we work extremely hard to make EVERY customer happy. If all the thousands of HAPPY customers, would post their stories on this web site, your complaints would be a drop in the bucket. Your judgements are a real disappointment in a world of much larger issues.
Thank you
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