• Report: #806110
Complaint Review:

Pro Lash

  • Submitted: Wed, December 07, 2011
  • Updated: Wed, December 07, 2011

  • Reported By: Catherine — Harrah Oklahoma United States of America
Pro Lash
Internet United States of America

Pro Lash They charged my bank account without my knowledge or permission and without full disclosure of their intent! Internet *EDitor's Suggestions on how to get your money back into your bank account when someone wrongfully takes it from you!

*Consumer Suggestion: Here, from their Terms of Service, is what you should have read....

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I took the Pro Lash offer over the internet.  The offer cost me $1 plus shipping & handling which I think was $6.95.  A few days later, they charged my bank account $119.32.
When I called to ask for my money back they told me it was not refundable because I was past the trial time allotted to mail back the product.

I was charged an exorbatent amount for three small tubes of mascara product.  They did not fully disclose their intent or the cost of the product.  The product is a good product and I would not mind continuing to use it if it weren't so outragiously priced and if they would not have used dishonest tactics to get me to try their product.

I am shocked at the way they do business!  I am at a loss as to how they stay in business because I can't imagine anyone continuing to use their product after being ripped off in the initial purchase.  Of course, they probably know I would not have purchased the product in the first place if I had known the price up front!

I am mad about this!  This is why I want the whole world to know they are a dishonest company and should not be allowed to stay in business.  I am a business owner myself and I would not be in business long if I used these same tactics to sell my product!

EDitor's Suggestions on how to get your money back!


Go to your bank within 60 days of the charge, or as soon as you know about the charge, don't delay, and tell them that there has been fraudulent activity within your account. Explain that you wish to file a dispute, and demand that they assist you in accordance with Federal Regulation E.

According to the majority of victims interviewed by Rip-off Report, those who immediately called their banks to dispute the charges did not get very far. Many victims got the following responses from their banks: we could not do anything for you or you waited too long; it has been more than 60 days.

If the bank is says that you have waited too long, explain to them how you called their 800 number as soon as the charges were found, and were told by the bank that nothing could be done. Remind the bank that they failed to assist you properly at the 800 #, and instead, provided you with an inadequate explanation of your right to dispute. Tell the bank that it's their fault time has expired, and since they gave you the wrong info to begin with, they will just have to deal with it, take the loss and reverse the charges.

Tell them the truth; this was unauthorized and your account was NOT to be charged! Keep emphasizing how you never authorized anything! Direct them to the hundreds of victims reports that were filed on Rip-off Report.com. And if you're at the bank, walk them over to their computer and make them go to this site! If you are on the phone with them, tell them you will wait while they access this site! Either way, be persistent!


Let them know nicely, that you were advised to Report them (the Bank) and this situation to the Banking Commission in your state. Since each state has a different name for the agency/controller over banks, find that name before you call or get to the bank so you can throw it in their face. The more knowledgeable you appear to be, the further you will get.

And just continue to demand the Federal Regulation E form! The bank CAN, MUST and WILL reverse the charge! But, you must be persistent; ask to speak to the supervisor or the area manager for all the branches in the state.

Let the bank personnel know you are meeting with the media later in the day, that you would much rather they do the right thing (as most other banks have) by looking at the complaints and immediately reversing the charge(s) to your account; no matter how long ago it was. Be sure to call the Media if necessary so you are telling the truth.

If you have to, be loud (but nice) in front of other customers. If you are just calling by phone, the above tactics should still work. The bank can easily fax or mail to you the Federal Regulation E dispute form.


If the charge was to your credit card (not debit card, check card, or checking account), contact the credit card company as soon as possible to request a dispute form. Consumers usually have a little longer to dispute fraudulent credit card charges (up to 6 months), but it is better to act right away. In this type of situation, credit card disputes are usually successful since fraudulent companies often won't contest the disputed charge. In rare cases, credit card companies will review disputes, but refuse to reverse the charges. If this occurs, complain to a manager and let them know you will be filing a report here.

Remember Don't let them get away with it! Make sure they make the Rip-off Report .. The more Reports filed on a Company or individual, the more likely it is that the authorities, media and attorneys will want to take action.

And good luck Let us know how you do!

ED Magedson Founder RipoffReport.com Author of www.ripoffrevenge.com

Rip-off Report PO Box 310, Tempe, Arizona 85280

This report was posted on Ripoff Report on 12/07/2011 10:15 AM and is a permanent record located here: http://www.ripoffreport.com/reports/pro-lash/internet/pro-lash-they-charged-my-bank-account-without-my-knowledge-or-permission-and-without-full-806110. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Suggestion

Here, from their Terms of Service, is what you should have read....


Trial:Enrolling In The Trial Offer and Club Program. In submitting an order for a Trial (pay just a trial fee of $1.00, plus a shipping and handling fee of up to $7.23; trial and s&h fees are non-refundable) of the ProLash 3-Step System, you are automatically enrolled into the ProLash Beauty Club and will continue to be a member of the Club unless you follow the instructions detailed in item #4 below.Trial Shipment. A 60-Day Supply of the ProLash 3-Step System will be shipped to you after the credit or debit card you provide when you submit your order is successfully charged a trial fee of $1.00, plus a shipping and handling fee of up to $7.23 (trial and s&h fees are non-refundable). Within 72 hours after your  product ships an invoice receipt will be sent to  you via e-mail, to the e-mail address you provided at time of sign-up. Limit 1 introductory Trial order per household.Trial Period. You will have 15 days from the date of shipment to try the ProLash 3-Step System. Your order will ship by mail through the United States Postal Service ("USPS"). Your shipment should arrive within 3 to 5 days. Accordingly, this should provide you around 10 to 12 days to try the product. The Trial period ends 15 days from the shipment date. If you are not satisfied after trying the product, you must follow the instructions below to return the unused portion of the 60-day trial supply to avoid further charges. The lash extender is yours to keep.Returning Your Unused Portion of the 60-Day Trial Supply. If you do not take affirmative action to cancel the Club membership before the end of the Trial period and return the remaining unused portion of your trial supply (the lash extender is yours to keep) in accordance with the Returns and Refunds Policy, (a) your credit or debit card will be automatically charged $119.32 for the ProLash 3-Step System, and; (b) you will continue to be a member of the Club. Click here to cancel your membership and get return instructions or call Customer Service at 1-866-851-2501. You will be responsible for paying the shipping and handling costs to return the unused portion of the trial product

What a surprise, right?

 "..used dishonest tactics.."

What, exactly was disonest, it looks pretty straight forward to me and I don't even work for them.
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