Pro White Teeth Paid for custom trays but they won't deliver College Park Georgia

I had purchased a vouvher from Citi Slect for home bleaching trays. Por White sent me the cheap boil and bite 

type of trays. I called them and they asked for another $20 for anupgrade to a custom impression. OK, no problem. Back then they had a working telephone! 

Paid them and recieved impression kit in pre-addressed mailer. After I finished the impression procedure and was ready to send them in, I noticed their was no information form. 

Tried calling but message tape was full for 3 days. I emailed and "Nicole" said that the system was changed and there was no record of my order. I tried to explain that I wouldn't have been sent the impression kit had I not paid. No answer. No response.

Summary paid for custom bleach trays but they won't process the impressions. No phone number, no email.