ProActiv ProActiv+ Refuse to issue a refund and cancel membership Nationwide

I ordered ProActiv for my son and I to use/try out. After about 1 month we decided we didn't want it because we could get the same benefit from a store bought, similar product for a lesser price. I called to cancel my "membership" and was told all was cancelled and to keep the last of the product that was left. This was in August. September rolls around and I get charged again. I call to make sure its cancelled, the kind lady says it was cancelled and she cancelled the shipment, however I never received a refund.

It is now October, I come home from work and there is a shipment at my door. I check my bank statement and I was charged yet AGAIN!! I call a third time and when I tell the girl I want to cancel she tries the "we are experiencing technical difficulties" BS. I cut her off before she could finish talking. She says she will document that I have cancelled and that I will receive a refund within 4 to 6 weeks after they receive the pacakge back. And to make sure I put a shipping/signature confirmation on the package.

So, I will have to pay to ship it back to Proactiv and they will refund me back, less shipping and handling. Are you kidding me? I have to pay TWICE. Once for the first package I never received. For the second package. AND for S+H. This is ridiculous!! All the girl could say was I'm sorry you feel that way. And we got disconnected. I guess the only technical difficulty is the fact that they dont want to refund anyones money or cancel their memberships after multiple attempts. I will call my bank put them on a watch list or something and change my card #. Ugh, so frustrating. Dont buy from Proactiv!!!!