ProActive Solution Bait and Switch Internet

     I have read similiar reports on this site regarding ProActiv Solution and what can happen if you order the product over the internet. 
 
     I have contacted the Better Business Bureau regarding what has happened to me.  I ordered the product for a free trial of one month supply at $19.95.  The following month the company went into my account and deducted $27.45.  When I contacted the company I was told I had ordered an additional three months of the product when I initially signed up for the free trial.  This was not the case!  I was outraged and I told the representative to cancel any and all further service.  I was told that the money was not to be refunded because the product was already in transit.  

     This month they went into my account again and deducted $19.95.  When I called again I was told that I had never returned the product sent in July and they would continue to deduct from my account until the cost was paid in full!

     I was never told to return the product.  I did not return the product because they had already charged my account and was told I would not receive a refund.  

     I spoke to another representative later in the day and was told after I let them know I had reported them to the Better Business Bureau and my local state reprsentative that they would refund my money if I sent the product back.  They would mail me a return label that TAKES UP TO TWO MONTHS TO GENERATE AND FOR ME TO RECEIVE!  How crazy is this????

     I now had to close my debit card with my banking institution to which many accounts I pay on line are connected.    This is so fuststrating and I beleive illegal what they have been able to do.

     If you read this site you will see a posting that is identical to my situation except that person allowed them to continue to debit their account.  I refuse to do so and eveni if it was only $1.00 I would fight this.  What this company has done is WRONG!

     To add insult to injury, the representatives I spoke to are rude and belligerent.  It is almost as if they know they can wear you down and they will continue to do as they wish.   Well, I will do all I can to make sure that anyone and everyone I know or come in contact with will be aware of their illegal business practice.