Report: #1398330

Complaint Review: PUBLISHERS CLEARING HOUSE

  • Submitted: Wed, September 06, 2017
  • Updated: Wed, September 06, 2017
  • Reported By: southtexascustomer — Laredo Texas USA
  • PUBLISHERS CLEARING HOUSE

    Internet
    USA

PUBLISHERS CLEARING HOUSE PCH 4 payments/item - but PCH billing - misapplied my payments on items sent on time by check and missapplied payments on items returned or damaged. Late charges applied and won't correct them! Harlan, Iowa Internet

*Author of original report: Contact a Supervisor when dealing with Billing issues not resolved.

Show customers why they should trust your business over your competitors...

I have received letters stating that I owed over $130 on merchandise I had been making payments on time.

I called and spoke to their PCH billing department - only to be told that they were going to send me a statement on products and payments they have on record.

After review and sending Department supervisor payments attached to my spreadsheet of payments I kept - I did not receive any response on my concerns of misapplied payments.

I received another letter by PCH explaining that my defective 2 plants ordered were going to be "n/a" or what they called credited, but they did not go over the concerns I had on my misapplied payments over time.

PCH has explained to me once before that my payments - as they are received - are applied to the latest - earliest items owed.  I told them that I had been sending payments per item to make sure they were being applied on time.  This was all seemed like joke by them - that they do not conduct their payments that way.  I was floored to know that they did not follow regular account receivables / accounts payables procedures.  

PCH advertises that you do not have to make any purchases to get any preference on bening selected as one of the Millions of dollars winners.  However, in their adverstising - they do add to remarking - "You cart is empty, won't you consider ordering something..."  They tend to make it seem obligatory with their comments although they deceptively say it does not matter.  I find those procedures on their website very disturbing and someone needs to make them stop harassing people with those comments. 

However, in reference to buying items on their website with a scroll of items to select - they adverstisel that anyone has a 4 payment plan and those procedures start after you recieve your items.  However, I have been subject to crediting an item that was received on August 2017, without any consideration that I would have made payments on that item. In addition, the billing department neglected to apply credit to items already for payment and just to clear credit on an item like the Travelers tote just received on August 2017. 

Today, I am being asked to pay over $70 on merchandise that should have all been already paid off.

PCH, continues to neglect to leave late charges to over 9 items at $4.50 each - totaling $40.50.  Then there are credits from two plants that were defective - with applied payments totaling over $21.   Not too mention, that I saw that an "Engraver" sent long ago and reported to them being returned - was never "n/a" and left to be paid over time. 

Publisher Clearing House - offers merchandise in their website with offer to pay over time - but I have seen that the billing department do not know that payments are made once merchandise is recieved and not from the time merchandise was ordered.  I have items that were ordered and were not sent until a month or two later - which the payments started before  the next month due date.    See.  Billing department people are very limited on what they are able to see on a customers account - they only see payments and items, but not know when item was returned or if late charges are being applied.   Well, they never tell you - but then send you a reminder that you end up calling them to correct and hope they actually corrected the mistakes made on the customers account. 

Today is Sept 6, 2017 - and I have been communicating with PCH billing on the inaccuracies on my account items, but nothing has been down to correct their mistakes.

 

This is why I decided to report them through Ripoff, because if I do NOT have the corrections made when I called about the problem and then took the time to write them with details on my payments - and never ever making a LATE Charge account become valied.   I am facing now the dilemna to have it in writing with the authorities about PCH neglect to honor my requests because I have all my payments with dated chaecks when they were sent.  The least PCH could do - if they wanted to do - is correct all the LATE Charges and misapplied credit and payments on returned items.   

PCH must remember that they most loyal customers should be taken care of - otherwise they whole empire is a phoney.    I do not like being part of an organization that CANNOT or WILL not correct their obvious mistakes and see how far they can test the customers.

Anyone wanitng to ORDER from PCH their merchandise with payments in their minds - DON"T do IT!

PCH has a horrible way of collecting and processing payments and can not improve their antiquated ways of processing payment on the latest to earliest.   That needs to change, otherwise I recommend they stop doing business.   

Another thing they should also include - is full disclosure of their shipping charges on top of your billed item, before order is created.   If customer does not want to order after seeing their shipping charges are applied - they should give the customer the option to cancel.    They have a very deceptive way of not disclosing the shipping charges until you receive your bill and given the total to pay then.   Very deceptive - PCH!

I have decided to report PCH because they are not very quick and kind to customers - once they have made a mockery of your account with charges that don't apply to your prompt payments made over time.

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This report was posted on Ripoff Report on 09/06/2017 06:50 PM and is a permanent record located here: http://www.ripoffreport.com/reports/publishers-clearing-house/internet/publishers-clearing-house-pch-4-paymentsitem-but-pch-billing-misapplied-my-payments-1398330. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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1Author
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0Employee/Owner

#1 Author of original report

Contact a Supervisor when dealing with Billing issues not resolved.

AUTHOR: - ()

Today - September 7, 2017 at about 2pm - I called PCH to finally get my matter resolved because I saw on my Pch.com internet balance to be over $117.

PCH told me that amount was of the item on route - and previously ordered.  I told them why am I already being billed on items I have not received as of yet.  PCH billing told me that it was beyond their control since those items are in route to be delivered.

PCH billing were to adamant about my previous bill being $71.XX - when two weeks ago it was $80.XX. They claim that all my credits were applied and late charges resolved - when I told the female rep.that it was not conceivable to believe that from an previous bill of $80.XX - to a $71.XX - that all credits on my late charges were made.  The discussion did not go anyway - and finally requested to speak to a supervisor, which according to the billing rep. - they were all busy on the phone.    I told the rep. that I was not going to let this stop there and going to make it a bigger issue if not resolve today.  The Rep. then told me that she could put me on hold until someone answered - otherwise someone will have to call me back.  I do not know if PCH knows that people are not just idling by their phones waiting on PCH calls - when I do not answer unknown callers because I get many scam callers every day.  

PCh waited on the phone long enough to get a SUPERVISOR on the phone line - whom was very understanding to my concerns.   The Supervisor was coy and made it seem like I only wanted to pay a small amount.  She said to me - Ok sir, "SO how much do you think you should pay?"  I was floored.  I told this Supervisor that I did not appreciate to told by that manner - when I have been a member since before 2007 and never been someone not willing to pay.  I have always paid on time , but the issues falls on the manner the payments are being applied.

 

Ultimately, the Supervisor said that they were going to take care of the entire amount on my balance and that I was just responsible on the amount recently ordered.   I was happy with that solution and thanked ther and PCH.

 

So - my matter was taken care of -today [September 7, 2017 at 235pm central time] and I had to come back and report the outcome. 

 

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