Pugster Want to return an item? GOOD LUCK! Internet, Internet

I ordered three charms from Pugster.com.  They arrived quickly, but were small and not the quality I expected.  The website says 'returns are no problem'.  However, when I attempted to return them I found the following:

The phone number on the invoice is not in service. ('call cannot be completed...')

The phone number on the website to call for a Return Authorization number, is a generic recording to leave a message.  (I did.  No return call) 

I also emailed the address specified to obtain a Return Authorization number.  Again, no reply.

Their 'live' operator must no longer be living, as no one is ever available 'live'.

We are not talking a large sum of money here, but I am unhappy with the merchandise and do not want it.  Now the company seems to have disappeared.  Although I am sure they are available to take orders.  This is so aggrevating!