• Report: #292329
Complaint Review:

Pumppers Trust

  • Submitted: Mon, December 17, 2007
  • Updated: Sat, July 12, 2008

  • Reported By:Tampa Florida
Pumppers Trust
P.O Box 2688 Sumter, South Carolina U.S.A.

Pumppers Trust Pumppers Trust - If you are reading this it is probably too late Sumter South Carolina

*UPDATE Employee: With the express purpose of resolving customer concerns posted on RipOffReport.com Pumppers Trust is contacting past and present customers that have f

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I'm guessing that if you are reading this, a fast talking yet sincere sounding young man or woman has just come to your door, and finalized a transaction that leaves a funny feeling in your stomach. You are at this website looking up the company because something just seemed a little off about the whole thing.

And it probably is.

My guess is you were guilted into buying an extremely overpriced, and relatively useless cleaning agent because the sales person told you that it was helping get kids off the street. Kind of like when the kids sell those mediocre 25 cent candy bars for a dollar for charity. Make no mistake, Pumppers Trust is not a charity. My research has indicated that they are a for-profit company and they have no social or community programs that I am aware of aside from taking motivated and fast talking pushers and sending them to your front door to sell this useless product.

My sales guy came at night, which I thought was odd. Every instinct told me to tell him to go away, but he was very convincing. He began his demo and got me to listen with a "How would you like to support a program that helps get kids off the street?" So I listened. I watched his demo in my driveway, because there was no way he was getting into my house. The product seemed to work all right on my car and on the oxidation on the headlamp of my car. I had no need for the product, but he did a good job of making it sound like I would be supporting a good cause, so I shelled out the $50+ (49.95 + 5.00 handling fee + sales tax).

Then I came inside and he left. I hadn't realized out in the driveway, but the bottle he gave me had a dirty cap and most of the lettering on the bottle was worn off. Now I had a bad feeling. I went to the net, and looked them up just as you are doing right now. I was pretty mad to realize there was no affiliation with any charitable organizations. The next morning I went out and the oxidation that he had "seemed" to clean off my headlight had come right back, it was no cleaner than before his demo.

At this point, you have a couple of options. You can try for the refund. I have a feeling it is going to be a struggle. If your bottle is worn as mine was, they probably won't take it back (I'm guessing that's the idea). Also, these criminals are going to be coming back to your house to pick it up. You might have a chance if you paid by check. If it is quick enough you can stop pay the check. You have to be very quick though because they tag your bank ASAP (again, part of the strategy). Your last, and least appealing but probably most productive option is to do nothing and learn the lesson not to ever, ever trust anyone who comes to your house soliciting again.

Tampa, Florida

This report was posted on Ripoff Report on 12/17/2007 05:49 PM and is a permanent record located here: http://www.ripoffreport.com/reports/pumppers-trust/sumter-south-carolina-29151/pumppers-trust-pumppers-trust-if-you-are-reading-this-it-is-probably-too-late-sumter-sou-292329. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 UPDATE Employee

With the express purpose of resolving customer concerns posted on RipOffReport.com Pumppers Trust is contacting past and present customers that have f

AUTHOR: Pumpitoff Customer Relations - (U.S.A.)

Dear Nosoliciting,
On behalf of Pumppers Trust I would like to apologize for any inconvenience you experienced with regard to your purchase of our product.

I assure you that corrective actions were taken to prevent this type of incident from happening in the future. Pumppers Trust prides itself on providing our customers with the best products and service. We know that customer service is the most important part of what we do and we must take responsibility when things go wrong. If your complaint has not been resolved to your satisfaction, please contact us at your earliest convenience and we will take action to meet your conditions of satisfaction with the utmost urgency.

Eddie Hokett
Customer Relations
Pumppers Trust

We have a complete desire to rectify any situation that concerns our customers. Please contact us at your convenience.

Phone: 803.481.3190
Email: mrscleanpumpitoff.net
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