Complaint Review: Purity products - Internet
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- Author Confirmed
- Purity products Internet USA
- Phone: 18887697873
- Web: purityproducts.com
- Category: Supplemental Health Programs
Purity products Sample bottle slamming scam. Vitamin company buries a binding monetary contact in webpage "terms &conditions". Plainview New York Internet
*Author of original report: WOW! Completely missed the point.
*UPDATE Employee: Thank you for your feedback
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That's right folks. You know that "terms & conditions" section with the check box that we see twenty times a day? They are legally binding contracts. You and I checked one to join this very website. Well, these crooked creeps hide a binding monetary contract in one on their sample bottle order page. I didn't read mine, when I ordered that sample. I know I should have. How could I have imagined that the most important (and costly) part of the free sample offer would be in that little grey box. And not somewhere else, like maybe at the top of the page or at the check out? The fact is: they got me. I did not do my due diligence. I bought the sample and "signed up for regular shipments" (quoting Ashley customer service supervisor). I signed up for infintely reoccurring shipments of a product that I had not even tried yet. Sounds nonsensical and not at all like me. Ashley informed me that I had three weeks to decline the offer. And I might have, if I had any inkling of the "double secret blood pact" between me, the grey box, and Ashley. Bottomline: I don't want anything more to do with these creeps. And if Ashley keeps her word and my "contract" was canceled I won't. We shall see. The $124.80 won't make or break me and I am big enough to take my lumps. The lesson here is to watch everyone always. I am finding other scams involving the grey box. The shame is that I really liked the product but I can't buy it because they are dirty scam marketers. Buyer Beware.
This report was posted on Ripoff Report on 02/04/2017 05:28 PM and is a permanent record located here: https://www.ripoffreport.com/reports/purity-products/internet/purity-products-sample-bottle-slamming-scam-vitamin-company-buries-a-binding-monetary-co-1354091. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#2 Author of original report
WOW! Completely missed the point.
AUTHOR: - ()
SUBMITTED: Tuesday, February 07, 2017
Purity Products uses deceptive marketing techniques to sell their products and thinks a "return policy" justifies their methods. I was offered my money back less shipping (both ways). "Purity Products NEVER refunds shipping charges" - quote Ashley, customer service supervisor. I have little faith that I would ever see my money. Purity Products has a long history of NOT paying. That's right, I have been doing my homework and the subject is you. I don't really understand the obsession with the return of the product. It is total loss to you as you would have to destroy it anyway. Purity Products would never resell returned dietary supplements.
That have been God knows where with God knows who... Oh please tell me that you don't sell used vitamins. As to the binding contract: My credit card company begs to differ with you. They view an authorization as a binding contract this was also confirmed by Ashley customer service supervisor. The final point you missed is that I don't want anything more to do with Purity Products. This is not a negotiation. I am trying to warn others of your dirty dealing. The only thing you can do for me is to stop doing what you are doing. By the way, you don't know who I am? I got your e-mail.
#1 UPDATE Employee
Thank you for your feedback
AUTHOR: PPResponse - (United States of America)
SUBMITTED: Monday, February 06, 2017
Dear JHenry: . We are sorry to hear you had an unsatisfactory expercience with Purity Products. Our free trial offers and autoships are not binding contracts. You can extend your trial, customize your supersavers or cancel at anytime.
We include the offer details along with our Customer Care number for you to make any changes. We also have a 60 day Money Back Guarantee that allows you to return your product for any reason for a refund.
Unfortunately, we are not able to review your account based just from the information on your post. If you require assistance with a return or have any additonal questions please do not hesitate to contact our urgent response line (844) 713-7181 or email ppresponse@purityproducts.com and include last name, billing zip code and/or phone number associated with your account.
We look forward to the opportunity to speak with you.
Regards, Purity Products.
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