• Report: #145540
Complaint Review:

Quality Ford

  • Submitted: Wed, June 08, 2005
  • Updated: Sat, July 16, 2005

  • Reported By:Altoona Iowa
Quality Ford
1271 8th Street West Des Moines, Iowa U.S.A.

Quality Ford ripoff Overpriced, High pressure sales, Actually tried to INCREASE the price from sticker, $7000 MORE than identical vehicle at Betts. West Des Moines Iowa

*Consumer Comment: Quoted Differnt Prices, Be Careful Of Them All.

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I Just found out about RipOffReport.com and excited to FINALLY be able to share my disgust and hopefully prevent others from getting ripped off by Quality Ford in West Des Moines, IA.

About 9 months ago my wife and I were looking for a used Tahoe and found one advertised in the newspaper and on their website for $31,500. We went to Quality Ford to have a look and test drive the car. When we got to the lot, we were greeted by an overly excited sales person that assured us this was the perfect car. We told him that we saw the ad for $31,500. We had a Jeep Grand Cherokee that we wanted to trade, and asked what we could get for it. We were told we would get a fair offer and we would have no problem getting the price to $27,500 with the trade-in ($4000 for the Jeep). I made it very clear that we didn't want to waste our time and had to be certain we could be at the $27,500 price.

Well, we ended up spending all evening at the dealership while they washed the car, told us about all its features and estimated the value for our Jeep. When they FINALLY got the paperwork ready, they said they could only give us $2,100 for the Jeep and that the Tahoe was actually mis-priced and should $33,500. When I complained and said this was unacceptable, I was mistreated and pressured to make the deal before the car was sold to another customer that same day that was eager to purchase the car.

I got up and left.

That same night, I was astonished to find an IDENTICAL car (actually it had LOWER miles) for sale at Betts Cadillac for $27,500 --- THAT'S BEFORE TRADE-IN! The next day I drove to Betts, said I wanted $4,000 for my Jeep and would take the Tahoe. The Betts salesman looked up the blue-book value of my Jeep, and actually paid me $4,200! -- MORE THAN I ASKED! Not only that, but I was treated like a real person! No high-pressure sales, no deceptive lies. I was a valued customereven though I was purchasing a low priced trade-in (relative to their usual Cadillac, Lexus, Hummer, etc.)

I am not a Betts Cadillac employee, nor do I have any connection with them, other than being an *extremely satisfied customer*

Thank you RipOffReport for letting me express my irritation at Quality Ford, and at the same time thank Betts for their wonderful service.

I have since bought another Tahoe (for my wife, and a different color) from Betts and received the same level of professionalism and courtesy I did the first time.

Altoona, Iowa

This report was posted on Ripoff Report on 06/08/2005 10:20 PM and is a permanent record located here: http://www.ripoffreport.com/reports/quality-ford/west-des-moines-iowa-50265/quality-ford-ripoff-overpriced-high-pressure-sales-actually-tried-to-increase-the-price-145540. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Comment

Quoted Differnt Prices, Be Careful Of Them All.

AUTHOR: Sherry - (U.S.A.)

Be very careful when buying a car from Quality Ford or anyone else for that matter who advertises on the internet and in the local paper.

Although we have had excellent luck with the used car my husband and I bought from Quality Ford 4 years ago, we almost got ripped off and my husband actually spoke to Franklin Greene about the incident.

We found a used Malibu on Quality Ford's internet website. When we went to the lot to look at and test drive it, the sales manager told the salesman right in front of us that "they have the internet price". I thought that was odd, but couldn't put my finger on it why it seemed strange for him to say that. When we decided to buy the car we applied for a loan. While waiting for loan approval (same day), we were looking in the local paper and there was our Malibu in the paper for several hundred dollars less then the price on the internet!

I got really upset and told my husband that that explained why the sales manager said what he did about us having the internet price. After my husband raised hell with them, we got it for the lower price.

We have since found out while looking to purchase another vehicle recently that many car dealerships in the Des Moines area use this practice of advertising one price in the newspaper and one price on the internet. This just is not right! And it is a practice that needs to be stopped. Why should you pay more because you saw it on the internet instead of the newspaper first? And if they dropped the price when they ran the ad in the newspaper, why on earth would they charge you the higher internet price just because you saw it there?

Be careful out there folks, I am beginning to wonder if there are any honest businesses left in the world anymore...
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