• Report: #866397
Complaint Review:


  • Submitted: Tue, April 10, 2012
  • Updated: Tue, April 10, 2012

  • Reported By: phil — fort mill South Carolina United States of America
Internet United States of America

Questia Deceptive Business Practice Internet

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This online research site is deliberately misleading and should be blacklisted. They lure customers with free trial, but as you can see from their website (copy of which I have), they do not reveal that the free trial is only for 24 hours. I signed up for the free trial thinking that it is for one month. I tried their search function a couple of times as soon as I signed up, but did not get anything I could use.

I signed up at around 2 pm on Friday, and discovered that my credit card has already been charged by Saturday. I canceled my trial subscription at around 10 am Monday morning and sent an email requesting for a refund. I thought any reasonable company would comply with my request because my cancellation was certainly within one business day. They didnt even reply to my email.

In summary, Questia is a deceptive, unreasonable, and uncaring business. There is absolutely no difference between Questia and outright scammers on the Internet.

This report was posted on Ripoff Report on 04/10/2012 10:34 AM and is a permanent record located here: http://www.ripoffreport.com/reports/questia/internet/questia-deceptive-business-practice-internet-866397. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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