Report: #1028124

Complaint Review: Redbox Automated Retail

  • Submitted: Wed, March 13, 2013
  • Updated: Wed, March 13, 2013
  • Reported By: AprilSMC — Tucson Arizona United States of America
  • Redbox Automated Retail
    1 Tower Lane, #1200
    IOakbrook Terrace, Illinois
    United States of America

Redbox Automated Retail Redbox REDBOX WILL NOT RETURN NON-REDBOX DVDS THAT GET PUT INTO THEIR KIOSKS IOakbrook Terrace, Illinois

Show customers why they should trust your business over your competitors...

In December, 2012, my daughter accidentally put a non-redbox DVD into the Redbox kiosk. She immediately called Redbox and was assured that the movie would be returned to us. She gave Redbox our address, the exact location of where the kiosk was located as well as a phone number to call us with any issues. We were assured that the movie would be returned to us. Two weeks later and no movie, we call them again and this time they tell us its too late and its probably lost but that they would look into it.   I call them again 3 months later and was basically told off by a supervisor by the name of KIM #35625153. Extremely rude and flippant, this supervisor told me that once the movie is in their kiosk, they are not responsible to return anything and that thousands of non-redbox movies get put into their boxes every day and they basically throw them away, even if someone has reported it and given all possible information for the return of the item.  They also make you purchase a new DVD case so you can return their movie to them. We are out money and our own DVD and Redbox basically told us to pound sand.  When I inquired about talking to her boss, Kim tells me that she is the highest ranking person that I can speak with, there is no one above her and if I want to speak to the CEO, I'll need to look it up on the internet myself because she was refusing to give me any further information. 
Is this Ripoff Report About you?
Ripoff Report A business' first line of defense on the Internet.
If your business is willing to make a commitment to customer satisfaction Click here now..

Does your business have a bad reputation? Fix it the right way. Corporate Advocacy Program™

Set the record straight: Arbitration Program

SEO Reputation Management at its best!

This report was posted on Ripoff Report on 03/13/2013 12:44 PM and is a permanent record located here: http://www.ripoffreport.com/reports/redbox-automated-retail/ioakbrook-terrace-illinois-60181/redbox-automated-retail-redbox-redbox-will-not-return-non-redbox-dvds-that-get-put-into-th-1028124. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Report & Rebuttal
Respond to this report!
Also a victim?
Repair Your Reputation!
Ripoff Report Recommends
ZipBooks Accounting Software

Advertisers above have met our
strict standards for business conduct.