Report: #692674

Complaint Review: register.com

  • Submitted: Tue, February 08, 2011
  • Updated: Thu, February 10, 2011
  • Reported By: Bill — Spring Texas United States of America
  • register.com
    12808 Gran Bay Parkway West
    Jacksonville,, Florida
    United States of America

register.com Don't be one day late renewing your domain. Jacksonville,, Florida

*General Comment: They got me too!

*Consumer Comment: They Did Nothing Wrong

Show customers why they should trust your business over your competitors...

If you are one day late renewing your domain this company will disable your website! No grace period whatsoever. The real kicker is  when you go to renew the domain you will suddenly find an additional 25.00 service charge called a restatement fee which is nothing more than an additional fee to put more money in their pockets.

Their renewal fee is already one of the highest in the industry currently at 38.00 dollars. 63.00 dollars to renewal a domain is outrageous and excessive.

Also if your domain has expired they will not let you transfer your domain to another registrar. Anyway you go you will have to pay their fees or lose you website.

Do not do business with this company or if you currently have a domain registered with them you should seriously consider moving it.

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This report was posted on Ripoff Report on 02/08/2011 06:31 PM and is a permanent record located here: http://www.ripoffreport.com/reports/registercom/jacksonville-florida-32258/registercom-dont-be-one-day-late-renewing-your-domain-jacksonville-florida-692674. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 General Comment

They got me too!

AUTHOR: Nelson - (United States of America)

I have had a domain registered with them for the past 7 years and this restatement fee has never appeared on my fee chart. This year I was unable to renew on time due to a hospitalization and was shocked to see the additional 25.00 fee added to my account.

I refuse to use their safe-renewal as they always add on extra fees and one has to uncheck them to avoid getting charged.

Anyway, they will be happy to remove it if as long as you renew your domain with them for more than 2 years.

Policy changes such as these should be sent to their clients in clear language and titled as such to separate it from the normal spam they send out. 
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#2 Consumer Comment

They Did Nothing Wrong

AUTHOR: Jacob - (USA)

You acknowledge that you were late making a payment. If you disagree with this company's policies and procedures for late payments, you were under no obligation to do business with them in the first place. Don't blame them for your own lateness.
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