Report: #931857

Complaint Review:

  • Submitted: Fri, August 24, 2012
  • Updated: Tue, September 04, 2012
  • Reported By: Explorebyyourself — Moscow Other Russian Federation

    West Jacksonville, Florida
    United States of America

Show customers why they should trust your business over your competitors...

Try not to use They always try to commit a fraud and sometimes they succeed. First, I got a non-authorized charge-off for a service that I never ordered - they returned the money though. Next, when I was renewing the domain they charged me 137 dollars instead of 38. I made sure that check-boxes with additional services in the order-form weren't marked, because I know the's character very well. I authorized the bill for 38 dollars, but the charge-off made 137 dollars.

Is this Ripoff Report About you?
Ripoff Report A business' first line of defense on the Internet.
If your business is willing to make a commitment to customer satisfaction Click here now..

Does your business have a bad reputation? Fix it the right way. Corporate Advocacy Program™

Set the record straight: Arbitration Program

SEO Reputation Management at its best!

This report was posted on Ripoff Report on 08/24/2012 02:20 AM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Report & Rebuttal
Respond to this report!
Also a victim?
Repair Your Reputation!

Updates & Rebuttals


#1 Author of original report

Fraudulent - No response

AUTHOR: Explorebyyourself - (Russian Federation)

It's been 11 days since I first contacted the customer support service. Since that time I got no response beside those common phrases that you see here. Nothing!

People, never never have deals with! It's all fraud!
Respond to this report!

#2 Author of original report


AUTHOR: Explorebyyourself - (Russian Federation)

It's been almost a week since I sent the first claim. Since that time I sent some more requests - no response. "Customer care" - is it a mockery?

Respond to this report!

#3 Author of original report

4 days - no response

AUTHOR: Explorebyyourself - (Russian Federation)

It's been 4 days since I sent my claim to the customer support of Still got no response.

They play pretend to be customer-oriented which is absolute lie.
Respond to this report!

#4 Author of original report

No feedback from customer support

AUTHOR: Explorebyyourself - (Russian Federation)

I did it 3 days ago. I got an auto-reply: "Your question has been received. You should expect a response from us within 24 hours." It was 08/24/2012 05:40 AM Since then I got nothing from your customer support. No one contacted me, no one answered my question. You have time to monitor the Internet in search of reports, but you don't have time to answer your clients.

Still waiting for the answer. I will definitely update this posting no matter how the situation developed.

Respond to this report!

#5 UPDATE Employee

Response from

AUTHOR: Executive Response Team - (United States of America)

Dear Explorebyyourself:
At, we take the concerns that you have raised in your post very seriously. As such, we would like to follow up with you regarding the details of your experience with us. To accomplish that, we ask that you send your website domain name, your contact information, and the details of this post to our support team via the following link:
Thank you for your help, and we look forward to hearing from you.
Executive Support Team
Respond to this report!
Ripoff Report Recommends
ZipBooks Accounting Software

Advertisers above have met our
strict standards for business conduct.