• Report: #593581
Complaint Review:

RegNow Digital River

  • Submitted: Thu, April 15, 2010
  • Updated: Thu, April 15, 2010

  • Reported By: Anonymous — Nampa Idaho U.S.A.
RegNow Digital River
9625 West 76th Street Eden Prairie, Minnesota United States of America

RegNow Digital River Severe lack of customer service - Deny ever taking order - No ability to secure refund - Put blame on affiliates! Eden Prairie, Minnesota

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Purchased software through RegNow Digital River (DRI) on 03/12/10 via a download.  First of all, the download didn't load properly.  After an hour researching the problem, finally found a viable link that worked online.  The software was Apollo DVD Copy.  DRI is evidently simplyt a reseller of software.

Long story short - I realized very quickly that the software wasn't what I needed, uninstalled it and immediately tried to communicate with DRI to receive a refund.  It's now over a month later and still no refund.  This company gives "the run around" a whole new meaning.  I've been sent to 2 different companies to seek my refund including both Apollo and Primus and finally went full circle that I would need to get my refund from the company that charged my card, DRI!

After finally finding a real live person to talk to, they claim they've no record of my order, my email address, nor my credit card which I have proof that they charged on the day of purchase. At this point, it's clear why this company is banking record profits - by providing no REAL customer service and ripping YOU OFF!  Save your money - there are reputable software companies that will treat you fairly.  DRI is not one of them.

This report was posted on Ripoff Report on 04/15/2010 12:41 PM and is a permanent record located here: http://www.ripoffreport.com/reports/regnow-digital-river/eden-prairie-minnesota-55344/regnow-digital-river-severe-lack-of-customer-service-deny-ever-taking-order-no-ability-593581. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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