Rent-A-Center Rent A Center Liars Greensboro North Carolina

Hi I moved to North Carolina thinking that it is a good state and good mannerd people, I moved from michigan and relocated here. I went through a Rent-A-Center in Alma Michigan and they were wonderfull , with that thought in mind I went to a local one in Greensboro NC and little did I no they were the rudest people I have ever dealt with in all my life. I went there to purchase a bed for my mother for when she came here to live after finishing her college , so to supprise her i went and signed a contract with RAC for a used queen sized bed , this was on 12-21-2007 and it was to be deliverd on the next day 12-22-2007 which I was on my way to Michigan to get my mom to bring her home to a nice home with a great bed to sleep in, when we got home I was so excited to show her the bed , when I got in the bedroom to show her the bed was ripped massive beddwetting stains it was all collapsed, remind you that I paid 487.00 for this piece of trash , I was then very angry and unsatisfied with the bed so I called and talked to a lady named denise and she told me that she was sorry and asked me if I would like them to pick it up and if I wanted a new bed, I said what are my options , she said that they had a bran new sealy queen mattress and box spring set for 563.00 if I wanted that one i could have it. I told her i would think about it so i ended up calling her back and telling her ok on the bed and ill take .

so my payment went from 30.00 to 19.00 for a newer bed and when i got the lease agreement the bed only cost 444.00 (the new one that is) so for one they charged me 487.00 for a nasty mattress that should have never been sold to anyone for that price and brought me a bran new mattress still in the package for 444.00. meanwhile today is 1-12-2008 and i just recived a call from them asking me if i was going to come in and make my payment i replyed that i could not make it today and i would be in on tuesday to pay the payment , she replyed back to me in the rudest way " no you wont its due today" and remind you i have never made a late payment . i tryed to explain why i would be late and she cut me off rudely and asked if i would like to speak with a manager i replyed yes and i got transferred to a man named Scott he then got on the phone and told me that in the state of north carolina they do not have a such thing as a late payment . i then said well on my agreement it says that its a 5.00 late fee if payed late , he then tryed to fill me with crap and tell me that was somekind of reinstatement fee , and i told him sir i can read i did graduate highschool and it says here that a late fee is 5.00 and he told me that i did not no what i was talking about. by the time i got rude and threatend to take my bussniess else where because i payed 30.00 payment on a bed that i had for 1 day and they brought me a new one and never credited my account the money that i had already paid i got rude and he told me that paying late was unexceptable and will not be tolerated.

so by the end of the conversation he then credited my account the 30.00 and then told me that i owe for the next saturday a regular payment. so in other words they tryed to scam me of 30.00 and tell me that i could not make a late payment or they would come and get my merchindise. I WOULD NEVER RECOMEND ANYONE TO USE RENT-A-CENTER UNLESS YOU HAVE FOUND ONE THAT TREATS YOU AS GOOD AS I GOT TREATED IN ALMA, MICHIGAN IF I HAD A CHOICE I SURE WOULD HAVE LOVED TO HAVE WENT THROUGH THEM.

Amandaf
Greensboro, North Carolina
U.S.A.