Report: #1217369

Complaint Review: Rent A Center

  • Submitted: Sat, March 21, 2015
  • Updated: Sat, March 21, 2015
  • Reported By: Rene — Other USA
  • Rent A Center

    Nationwide
    USA

Rent A Center fraud using customers account Nationwide

*Consumer Comment: comment

Show customers why they should trust your business over your competitors...

 I  am requesting that you look in to this unjustifiable and inappropriate matter that one  Rent-A-Center local store employee violated my account and name. Alsi without my consent and was not aware of account activation until I read my email and was floored by the due date billing statement. To my unexpected surprise I had to make sure I read the payment notification correct and to my amazement it was. I clearly did not notify Rent-A-Center in writing,by phone or in person to make any rental or payout purchases in my account name. Item or items rented were a cell phone and or a flatscreen tv. At one point my account payment was over due and was in shock at that point. So I contacted the District Manager named Jaqline from the Odessa area about the incident. At that point Jaqline indicated that she would look in to the matter and that she would make the proper adjustments once she found some answers.It was
disclosed that 3 current employees we're involved in this account violation matter and I was in shock to find out one was an active Manager. After speaking with a District manager, she said she would handle the problem and close that new fake account. Then a week later i was informed that all the employees involved, were still employed and also no discipline action was even taken. Also, the cell that was used on this fake account, not only is still active but that same employee still has it. So i really have no concrete proof if the District manager has taken care of this matter at all. Or if my name and account is closed and safe from these employees or anybody for that matter, nor any guarantees that this wont happen again. In past I have made rental purchases and had a good rental history. This has caused great heartache and stress not knowing about unknown charges or account standings.Therefore I am willing to arrange to seek legal advise to proceed with legal action to clear my credentials and my affiliation with Rent-A-Center.

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This report was posted on Ripoff Report on 03/21/2015 10:59 PM and is a permanent record located here: http://www.ripoffreport.com/reports/rent-a-center/nationwide/rent-a-center-fraud-using-customers-account-nationwide-1217369. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Consumer Comment

comment

AUTHOR: Jeanski - (USA)

If you haven't already done so, you need to file a police report. What they've done is fraud, and it IS a crime.  Good luck!

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