Renue Derma I am just verifying Jan S report in early May turning in this business. The same thing happened to me!!  Wisconsin

I called the company today wanting to cancel after the free trial and they informed me that the previous rep had told me to call BY May 10th. That is not true. I wrote May,11th on the info pad I was using to remind me the date! Anyway, I called today, they would not refund my money. I did get an email for the cancelation of my account and verifying my Acct #. bI read Jan's report and followed the instructions for getting my money back. I asked for verification that I had agreed to the terms and conditions of my free trial. I am waiting for a return email from. But I wanted to jump in to let you know that this company is NOT reputable!

Just verifying the company ripoff that Jan S submitted on the Renuederma company.  

I experienced  the exact same thing.  After talking to 2 different customer service reps who just wanted to talk, which I assume is a script that they all have to follow,  I received a cancellation email with my account # on it.  So I used Jan's suggestions in order to have my money refunded and asked them to email me proof of my acceptance to their Term and Conditions when I ordered my "free" 30 day trial.

I am now awaiting a reply to my request!

This company is really shady and I think I will in turn, report them to the Better Business Bureau in Wisconsin!

Thank you, and I thank Jan for sharing all her accumulated knowledge on this subject!