Repairs Universe Horrible Customer Service, Horrible Product Henderson Nevada

Horrible customer service.

I got an ipad mini screen from them and the adhesive they provided sucked. I tried multiple times and multiple different things to get it to work but it didn't. When I was trying to peel the sticky off to try yet again (I had it on a flat surface trying to be as careful as possible) the corner broke off. Also the adhesive (that I put where it told me to in the really crappy video) screwed up the home button when I tried to gently remove it to the point that it will not work at all. About 4 days later, it cracked from being outside in 40 degrees.

I contacted customer service through their chat and they completely ignored their warranty and said (this is a legitimate direct quote " because the item is physically damaged it cannot be exchanged or expenses covered. " over and over and over. I copy and pasted their warranty that basically said "we will not replace anything due to improper use" and they ignored it. The whole time I was following their instructions but due to adhesive problems, it broke and they refuse to even give me a partial refund.

They told me to email customerservice@repairsuniverse.com so I did and told them I did. About 6 lines of chat later they told me to email them at the said address showing that they did not read what I sent them. After I replied "I did. But apparently you don't read what I type. I told you earlier that I did, but you keep telling me to email them. Wonderful listening skills you've got there. " They responded with " It doesn't seem that I can assist you any further. For any other inquiries please email us. Thank you for your time. " and IMMEDIATELY ENDED THE CHAT UNRESOLVED while showing yet again that they did not read that I had emailed them.

Also, on their website they have a page of reviews of their company that came "straight from their site from proven buyers". I looked all over their site and could not find the place to write a review, or even where that image originated. Also on the page with that image they specifically tell you to ignore reviews from the other sites because they might not be a "certified buyer".

It sure sounds like they are trying to hide the fact that there are a lot more unhappy people than they want you to think. I recommend that everyone stay as far away from this company as possible because they refuse to even honor their own warranty or listen to what you are saying.