reservations.com Expedia Avoid OTA's and Third Party sites for hotel reservations Nationwide

Everything I have read from others complaining about this organization is absolutely correct and much of what I have experienced with reservations.com

I am in the hotel business and I never ever use OTA's or 3rd party sites. I too was tricked onto this site that added a booking fee and price higher than what I could get directly from the Sheraton Station Square Pittsburgh.

After I realized what happened and my credit card was charged, I immediately called to cancel. A company representative said that she would call the hotel and cancel my reservation.  It was later confirmed as cancelled by e-mail. 

Not done yet...Not only did the $14.99 fee appear on my credit card bill, so did the $249 hotel room charge. I immediately contaced my credit card company and they have these charges currently in dispute.

Forget contacting reservations.com. to clear this up. Their robotic response to my issue was "there is nothing we can do, you have to contact the hotel. The hotel offered me the same advise, only saying I have to contact reservations.com. This is the best reason to avoid booking any hotel rooms through a third party.