Complaint Review: Retriever - South Holland Illinois
- Retriever 540 E 162nd Street South Holland, Illinois United States of America
- Phone:
- Web:
- Category: Credit Card Processing Companies
Retriever Representative lied about ability to get out of credit card machine contract. South Holland, Illinois
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I was approached at the beginning of October by a Retriever representative about changing my credit card processing from my current company to Retriever. I told the Rep that our business was for sale or closing at year end and I didn't want to sign anything I couldn't get out of. He verbally assured me that the credit card machine lease company would let me out of the lease if I went out of business. The top of the lease agreement said 4 Year Non-Cancelable Lease. After closing our business and contacting the leasing company, I was told that was not the case and I would be liable for the entire agreement or I would have to transfer the lease. There was no negotiating. After trying to get back to the Rep via Retriever, they only said they would forward my calls to him. This has been going on for a week now with no response from the Rep and quite honestly, I don't expect any. I told the Customer Service Agent at Retriever that I would contact the BBB, our local Chamber, etc and she said she wasn't concerned about any of that.
Be aware that this company will promise you anything to get you to sign the contract and then you are "on your own". They are using deceptive business practices to get your money.
This report was posted on Ripoff Report on 01/13/2011 09:08 AM and is a permanent record located here: https://www.ripoffreport.com/reports/retriever/south-holland-illinois-60473/retriever-representative-lied-about-ability-to-get-out-of-credit-card-machine-contract-s-682082. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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