Report: #640672
Complaint Review: Rock Solid Auto Center - Mesa Arizona
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- Rock Solid Auto Center 733 West Main Street, Mesa, Arizona 85201 Mesa, Arizona United States of America
- Phone: 4802222010
- Web: rocksolidautocenter.com
- Category: Auto Dealers
Rock Solid Auto Center Monte, L.D, Jeremy They have had to fix my car 3 times within 35 days of having the car. Mesa, Arizona
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I bought the car on August 7, 1010. About one weak later I was having
problems with it overheating. I pulled over let it cool off. I had just
made the payment, so I turned around and went back to the dealership. Monte
\"sales\" told me it needs coolant. They were closed because it was a
Saturday so he drove me in my car to Auto Zone to buy coolant. He said I
should be fine. He told me that that this is a \"great\" car and that i
shouldn\'t have any more problems. As soon as I drove a mile it was over
heating again. He told me to bring it back on Monday. I drove down there
Monday and spoke to \"LD\" another sales guy. He told me that they are
closed for lunch and I will have to wait or come back. I drove home and
waited till 2 and called service. They told me to bring it in. I brought
it in around 3 pm that monday. They took for ever getting back to me on the
problem. I had to call them several times while sitting on hold and finally
getting discouraged and hanging up. I spoke to Jeremy \"manager of
service\" he told me that i should have it back in a couple days. Told me i
dont qualify for a rental car with my Gold Warranty. He said wait 3 days
and if we still have the car, come in and we will give you a discount on
Enterprise rental car. So I came in that Thursday and said i need a car.
they tried to tell me I will only get a discount. I brought my friend Gary
Evans from work to try and see if we could swap out the car for something
more reliable. We spoke to the Manager, and he said he will get me in a
rental car. Then I go to get my car and they tell me I have to pay them a
$50.00 deposit for rental. I was already broke from making car payment, but
I did what I had to do. Friday Jeremy called me back and said the fan broke
which caused the engine to break so it might be Monday before I get my car
back. I called Monday and it was not ready. They said they kept getting
the wrong fan and had to order another one from the Manufacture. I waited
patiently. I kept called every couple days to check on my car. They only
called me back once. They were always hard to get a hold of. Finally the
car was ready and then took it for a test drive, and the timing belt broke.
They had to replace the engine again and the timing belt. Meanwhile they
had to fix faulty front brakes and have the rotor resurfaced. So in all
within the 11 days they had the car they replaced engine 2 times, the fan,
the timing belt and the breaks. I called on Thursday and they said its
ready for pick up. I told them I would be there in the morning because I
had to work all day. I came to pick it up and drove home. It ran fine for
4 days and that following Thursday I was sitting at a light on Main and
Gilbert by the 7-11 and it shuts down and the service light comes on. I
have a couple guys push my car for me to the parking lot. I call the
dealership and of course they dont open until 11am. So I waited and called
back and they gave me the number for the towing company they go through and
I talked to JR. I gave him the address and left the key with the Manager at
7-11. I called all day during my 10 minute breaks at work trying to find
out if they ever got my car. I was on hold several minutes and had to hang
up so I could get back to work. I finally spoke to Monte and he said \"I
dont know let me check\" 10 mins later he still had not replied. I hung up
and called at 530 on 9/9/10 and he said \"Im sorry, service is closed now
and I have 3 customers in front of me\". I said fine I\'ll deal with it
tomorrow and hung up on him. I had called and spoke to the manager in the
middle of the day to ask what they are going to do about my situation and he
said \"Mam, you just need to be optomistic and stay positive.\" I told him
that i have been VERY patient with them and that I just want to swap out the
car. He gave the the corporate email address and told me to email them with
my complaints. He said the are pretty reasonable about swapping out cars
when they have issues. I never did find out from the dealership that my car
made it there. I finally called the manager of 7-11 and they said the car
was picked up. I really dont want there car. It is clearly a LEMON and I
want them to take it back and give me something reliable. When I bought the
car last month Monte kept telling me over and over it was a great car. It
had a new battery, plugs, tires and its a great car. He also said he needed
to get rid of it. So he discounted the car and took a thousand of the
price. Meanwhile he was flirting with me constantly as a sales tool to sell
the car. I needed a car so badly I felt pressured and out of options. I
put the $300.00 down for car and worked out a $400.00 deferment plan. It has broken down 3 times total now.
problems with it overheating. I pulled over let it cool off. I had just
made the payment, so I turned around and went back to the dealership. Monte
\"sales\" told me it needs coolant. They were closed because it was a
Saturday so he drove me in my car to Auto Zone to buy coolant. He said I
should be fine. He told me that that this is a \"great\" car and that i
shouldn\'t have any more problems. As soon as I drove a mile it was over
heating again. He told me to bring it back on Monday. I drove down there
Monday and spoke to \"LD\" another sales guy. He told me that they are
closed for lunch and I will have to wait or come back. I drove home and
waited till 2 and called service. They told me to bring it in. I brought
it in around 3 pm that monday. They took for ever getting back to me on the
problem. I had to call them several times while sitting on hold and finally
getting discouraged and hanging up. I spoke to Jeremy \"manager of
service\" he told me that i should have it back in a couple days. Told me i
dont qualify for a rental car with my Gold Warranty. He said wait 3 days
and if we still have the car, come in and we will give you a discount on
Enterprise rental car. So I came in that Thursday and said i need a car.
they tried to tell me I will only get a discount. I brought my friend Gary
Evans from work to try and see if we could swap out the car for something
more reliable. We spoke to the Manager, and he said he will get me in a
rental car. Then I go to get my car and they tell me I have to pay them a
$50.00 deposit for rental. I was already broke from making car payment, but
I did what I had to do. Friday Jeremy called me back and said the fan broke
which caused the engine to break so it might be Monday before I get my car
back. I called Monday and it was not ready. They said they kept getting
the wrong fan and had to order another one from the Manufacture. I waited
patiently. I kept called every couple days to check on my car. They only
called me back once. They were always hard to get a hold of. Finally the
car was ready and then took it for a test drive, and the timing belt broke.
They had to replace the engine again and the timing belt. Meanwhile they
had to fix faulty front brakes and have the rotor resurfaced. So in all
within the 11 days they had the car they replaced engine 2 times, the fan,
the timing belt and the breaks. I called on Thursday and they said its
ready for pick up. I told them I would be there in the morning because I
had to work all day. I came to pick it up and drove home. It ran fine for
4 days and that following Thursday I was sitting at a light on Main and
Gilbert by the 7-11 and it shuts down and the service light comes on. I
have a couple guys push my car for me to the parking lot. I call the
dealership and of course they dont open until 11am. So I waited and called
back and they gave me the number for the towing company they go through and
I talked to JR. I gave him the address and left the key with the Manager at
7-11. I called all day during my 10 minute breaks at work trying to find
out if they ever got my car. I was on hold several minutes and had to hang
up so I could get back to work. I finally spoke to Monte and he said \"I
dont know let me check\" 10 mins later he still had not replied. I hung up
and called at 530 on 9/9/10 and he said \"Im sorry, service is closed now
and I have 3 customers in front of me\". I said fine I\'ll deal with it
tomorrow and hung up on him. I had called and spoke to the manager in the
middle of the day to ask what they are going to do about my situation and he
said \"Mam, you just need to be optomistic and stay positive.\" I told him
that i have been VERY patient with them and that I just want to swap out the
car. He gave the the corporate email address and told me to email them with
my complaints. He said the are pretty reasonable about swapping out cars
when they have issues. I never did find out from the dealership that my car
made it there. I finally called the manager of 7-11 and they said the car
was picked up. I really dont want there car. It is clearly a LEMON and I
want them to take it back and give me something reliable. When I bought the
car last month Monte kept telling me over and over it was a great car. It
had a new battery, plugs, tires and its a great car. He also said he needed
to get rid of it. So he discounted the car and took a thousand of the
price. Meanwhile he was flirting with me constantly as a sales tool to sell
the car. I needed a car so badly I felt pressured and out of options. I
put the $300.00 down for car and worked out a $400.00 deferment plan. It has broken down 3 times total now.
This report was posted on Ripoff Report on 09/14/2010 10:07 PM and is a permanent record located here: https://www.ripoffreport.com/reports/rock-solid-auto-center/mesa-arizona-85201/rock-solid-auto-center-monte-ld-jeremy-they-have-had-to-fix-my-car-3-times-within-35-da-640672. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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