Rock Solid Auto Center unwilling to return my deposit in full Mesa Arizona

We are always upset when a customer leaves our lot unhappy, regardless of the situation, but we feel that we need to present the full story here as well. The first point to make in response to this statement is the fact that our Sales Manager has repeatedly offered the customer her money back, minus a fair amount retained to re-inspect the vehicle for damage, as well as cover our document and processing fees. As most any dealership would tell you, this is more than fair. We have had situations before where a customer wants to take a voluntary repossession on their vehicle after substantially damaging it, and not wanting to pay the repair fees. This is why we must re-inspect, test, and if need be repair every vehicle that happens to come back. The customer makes the misstatement that "...our deposit was non-refundable..." which is not the truth. We're thankful that this website affords us the opportunity to be heard as well, so we are not the victims of simple half-truths and incorrect statments. What the customer must recognize is the fact that A) We are not in the business of renting vehicles, we are a car dealership. And that B) Arizona is not a state that allows car buyers the opportunity to act upon "buyer's Remorse". Attorney General Terry Goddard states on his website (http://www.azag.gov/consumer/AutoPurchaseBrochure.pdf) that "Arizona does not have a three-day right to cancel a car sale, take time to do your homework." Buyer's Remorse is not a valid reason to get out of a contract, and even though the customer signed the contract in the incorrect margin, it does not make it invalid. There is obvious intent present that the customer had intended to willfully finish the car sale, and just made a simple mistake. Unless, of course, they intended to make the error fraudulently, which we don't believe is the case, as they signed the other stack of paperwork correctly. As such, the finance company that they purchased through has every right to pursue the situation as a voluntary repossession. In order to help the customer out, they have decided against that route. This leaves Rock Solid in a precarious position though, because again, we are not in the business of renting vehicles. We do have to pay our sales associate for the lost time, as the customer states, and we do have to pay our technicians to re-inspect the vehicle. We have offered the customer back the majority of their down payment money in an attempt to part ways peacefully with the customer. We just need the customer to be reasonable in what they expect from us as well. The reason none of the paperwork explains how money will be handled if the car is returned is because it is not supposed to be an option. It is simply handled as a repossession. Arizona law does not require dealerships to provide contingency plans in case customers change their minds. Since their finance company is choosing graciously not to pursue the customer with a repossession, their company loses nothing from it. Rock Solid on the other hand, loses potential sales on that vehicle while it's in the customer's possession and also while it's in reconditioning again. We lose our Sales Associate's time, and we lose the sale over the customer changing their mind. If you were to purchase a vacuum cleaner at Target and clean your house with it, and then decide you would rather keep your old vacuum cleaner instead, you cannot simply return it with no strings attached. We have made an offer to the customer, and feel that it's more than reasonable. We hope that the customer is able to see this, and we are able to part ways amicably.