Rooms To Go Furniture Furniture falls apart and RTG refers you to a complaint line that is a never ending HOLD and then they say they will call you back and never do! Charlotte, North Carolina

Well I'm in total shock that RTG actually responded to my online complaint so promptly! I guess my form of communication should have been addressed via the Internet versus telephone.

Regarding your response, my date of 2007 is right. That was for the FIRST set I received. the second was not until 2008. your warranties are useless anyway so there's really no point. Please refer to all of the other complaints regarding your company on this website. I stated to the RTG rep the first time I called that I didn't want the same furniture as a replacement and was told that wasn't possible. Had RTG honored your word on the second replacement I wouldn't have this issue now. You see I did call many, many times when the second set started falling apart and if I had enough time to sit on hold forever The response was almost verbatim to yours here.

Not once did anyone offer to come look at the furniture or try to even repair it!!! Not even the manager of the store! You see, RTG reps are like sharks when we the customer come in to look and shop. You follow us around, offer all kinds of extended warranties, upholstery scotch guard sprays, ANYTHING to make us feel as if RTG as a company is concerned with our needs. The fact of the matter is, once the sell is processed RTG is on to whatever victim buys from your company!

Who cares about a warranty? What happened to customer satisfaction and trying to uphold your name as a reputable company. As a buyer, I would be concerned with so many complaints regarding furniture that you, RTG purchase from a third party. That should be your first sign to question the quality of furniture that you are buying to put in your showroom to sell as a product do RTG!

I'm quite certain I will get no satisfaction from filing this complaint. Trust me, I tried for a very long time while it was "in warranty" and got no where! I know for certain that if this crap were in your living room you would complain as well! As I stated before, my mom's neighbor has the exact furniture set and the SAME problems. It's not a matter of warranty, it's a matter of RTG selling defective, cheap furniture and not attempting to repair or much less replace it! My neighbors who have been here since we bought the furniture cannot believe how it has come apart and have not shopped at RTG as a result.

The Internet is a very effective way to get the word out about various information, and in my case the way customers are treated by Rooms To Go! Kind of like a drive-thru, it's cheap and you may or may not be satisfied.

Regards

Im sorry to hear about the problems you experienced with your living room group.  Rooms To Go
provides a one year warranty for all new purchases from the time of the original delivery.  If the date you provided of 4/06/07 is accurate and around the time of delivery, our options would be very limited due to the warranty period being expired.

 
But if there is anything that we can do or that you may want us to look into for you, please feel free to contact our offices at Tellus@Roomstogo.com with the order information and details.