Complaint Review: RoomStore - Virginia Beach Virginia
- RoomStore 5144 Virginia Beach Blvd Virginia Beach, Virginia U.S.A.
- Phone: 757-671-1325
- Web:
- Category: Furniture & Furnishings
RoomStore - The RoomStore - RoomStore Furniture - Furniture.com - Rhodes Not stading behind their Warranty Poor Quality furniture Virginia Beach Virginia
*Author of original report: RoomStore - The RoomStore - RoomStore Furniture - Furniture.com - Rhodes Not stading behind their Warranty Poor Quality furniture Virginia Beach Virginia
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We purchased a wallsaver recliner Nov 17, 2007. It was placed on order and did not come in until Dec 2007. 9 months later then seat was falling apart.
A technician was sent out and ordered a new seat which was installed in Oct 2008. 1 month later that seat started falling apart.
Technician came out again and determined that this was a manufacture defect. Unfortunately, this chair has been discontinued so they cannot replace it.
RoomStore refuses to give us a refund even though we were well within the 1 year warranty. They said we can choose another chair but we have not been able to find one that we like and we have only 30 days to make a choice.
We purchased the Fabric Protectin and 5 year extended warranty which they will not include in the cost of the new chair (even if we could find one)
I would not recommend purchasing from RoomStore. Furniture is sub-par, poorly made and they do not stand behind their warranty.
Letters are going out to the BBB, Chamber of Commerce, and VP of Operations.
Roomstore victim
Virginia Beach, Virginia
U.S.A.
This report was posted on Ripoff Report on 12/21/2008 08:09 AM and is a permanent record located here: https://www.ripoffreport.com/reports/roomstore/virginia-beach-virginia-23462/roomstore-the-roomstore-roomstore-furniture-furniturecom-rhodes-not-stading-behi-403631. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 Author of original report
RoomStore - The RoomStore - RoomStore Furniture - Furniture.com - Rhodes Not stading behind their Warranty Poor Quality furniture Virginia Beach Virginia
AUTHOR: Roomstore victim - (U.S.A.)
SUBMITTED: Monday, January 05, 2009
The BBB contacted Roomstore corporate headquarters and they called us to say they would provide a refund for the recliner purchase only. They would not refund the cost of the 5 year extended warranty. We called customer service and asked them to review this again. After much discussion, they agreed to refund the cost of the warranty but not the fabric protection which was $60.
I would still not recommend Roomstore.
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