Report: #1368463

Complaint Review: Royal Ace Casino

  • Submitted: Wed, April 19, 2017
  • Updated: Wed, April 19, 2017
  • Reported By: Floyd — Hot Springs Arkansas USA
  • Royal Ace Casino

    Internet
    USA

Royal Ace Casino Locked me from accessing my account and kept my winnings Internet

Show customers why they should trust your business over your competitors...

I made a deposit from a credit card to play online at Royal Ace Casino.

After playing for a few hours without a problem I was dealt a "20" against an "8" in blackjack. Of course I would choose to "hold" my hand. When I tried to choose the "stand" option it said it was not allowed. I went to the live chat option and the CSR said nothing was wrong on their end, sorry for the inconvienence. I told him it was not an inconvience it was $200.00.

After receiving no help from the CSR I tried to go to the cashier and withdraw my money and cut my loses. I could not access the cashier so I logged of and tried to re-enter the website. A message popped up and said I was not allowed to logon and to call customer service. I did call and left a message for them to call me and explain why I couldn't log on the withdraw my winnings.

I got no response so I went to their website home page and used the live chat format again. After I told the my user ID I got a reply that the casino could ban anyone from their site and again "sorry for the inconvienence"

I've played on online casinos for years and have never been just flat ripped off. Some were slow at sending you your money but I can't even get back into this site to withdraw my money.

I realize I won't get my money back but maybe I can save someone else from the same fate I suffered.

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This report was posted on Ripoff Report on 04/19/2017 06:33 AM and is a permanent record located here: http://www.ripoffreport.com/reports/royal-ace-casino/internet/royal-ace-casino-locked-me-from-accessing-my-account-and-kept-my-winnings-internet-1368463. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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