royal ace casino wont give me my withdraw and now wont respond to my attempts to contact Internet

I played and won and submitted a withdraw of only 100.00 was given instructions on how to complete the identification process. After being to told i would receive my payment in 7-10 busines days waited 15 days then contacted online chat representive and was told the payment is being held up by a third party bank of somekind was assured that it wouldnt be long until it was released and i would receive its been 32 days and still nothing now when i attempt to contact then it rings and music comes for 1 to 2 secounds and click it hangs up and they dont respond to my atempts to chat online there a rip off scam website that has no problem taking money from victims yet has no intensions of paying dont spend your money with this company