RPM - Receivables Performance Management double-billed, delayed refund, another attempt to collect! Bothell Washington

After taking a check-by-phone for the third and final payment of my debt, RPM called me at work 30 days later and requested the third and final payment of my debt. Because I was involved in a project at work, I distractedly gave them my debit card information for them to withdraw the 3rd and final payment. That evening, I realized I had paid the 3rd and final payment TWICE. RPM jerked me around for three weeks, and consisitently gave me the excuse that they had moved their offices, they didn't know where so-and-so sat to leave them a physical message because they worked in 2 different shifts, the paperwork had to be signed by an executive manager and there were only 2 of them and they were always busy, etc. The estimated time frame I was given for the refund went from the same evening, to three days, to 7-10 days, to 30 days. All attempts to reclaim my refund were unsuccessful. RPM even showed in their system that they had refunded the money and then claimed that my bank had rejected the "unauthorized deposit"; however, they would not participate in a conference call with a representative from my bank, who had told me clearly and in no uncertain terms that no such deposit attempt had been made. I faxed over a letter stating that I had contacted the NJ Attorney General, and that I would proceed to contact the BBB, news networks, and small claims court. Finally TODAY, after 28 days, the refund has posted- HOWEVER- I just received a phone call from RPM claiming that I still owe $120 for a settlement payment- which I NEVER agreed to, not with RPM or Sprint.

Ashley
Sparta, New Jersey
U.S.A.