• Report: #1111474
Complaint Review:

russel toyota

  • Submitted: Sun, December 29, 2013
  • Updated: Sun, December 29, 2013

  • Reported By: Anthony Raymond — Baltimore Maryland
russel toyota
6700 Baltimore National Pike Baltimore, Maryland USA

russel toyota russel automotive 1. no service but still charged 2. drive belt not needed but paid for Baltimore Maryland

*Consumer Comment: You should small claims suit against the Dealer.

*Consumer Comment: Future...

REBUTTAL BOX™ | Respond to this Report! | Consumer Comment

What's this?
Corporate Advocacy Program

Show customers why they should trust your business over your competitors...

What's this?
What's this?
Is this
Ripoff Report
About you?
Ripoff Report
A business' first
line of defense
on the Internet.
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

Does your business have a bad reputation?
Fix it the right way.
Corporate Advocacy Program™

Set the record straight:
Arbitration Program

SEO Reputation Management at its best!



My tires were wearing irregularly, and my Toyota was veering excessively to the right.


I visited Russel Toyota on Caton Avenue to get a front wheel alignment. I was charged $80.95. Upon inquiring about my alignment I was told I needed new tires. My tires were used less than 25,000 miles and were warranted for 55,000 miles.


I was also told Russel did not perform the alignment I had paid for. Within the week I went to Pep Boys where I purchased my tires. They explained that my tires were wearing improperly and would continue to do so until I got an alignment. They performed a free alignment check to determine this. I then paid for an alignment, and now my car drives perfectly.


After the alignment I drove to Russel’s main location on Baltimore National Pike, and spoke with their service manager. Three days later I spoke briefly with Wade Sterry, their General Manager. He said he would investigate, and get back to me. He never has. Three more days later, I spoke with Jennifer Robinson, their so-called Customer Service Manager. She apologized for Sterry’s behavior and promised she would get back to me. Again, I am still waiting.


Midas, Pep Boys, Mr. Tire and most if not all service centers perform free alignment checks. Russel not only did not do this, but I needed to go elsewhere to get an alignment I had paid for.


This is not the first time I have been ripped off by Russel. In 2010, I got conned into replaceing a drive belt, although I had limited mileage. Even now I only have 55,000 miles on my car. Although I have had Toyota’s since 1973, I have never needed a drive belt replaced.


I suggest that Russel be avoided for any service problems.


I invite anyone to contact me for additional information.


Anthony Raymond, Jr.



This report was posted on Ripoff Report on 12/29/2013 12:52 PM and is a permanent record located here: http://www.ripoffreport.com/reports/russel-toyota/baltimore-maryland-21227/russel-toyota-russel-automotive-1-no-service-but-still-charged-2-drive-belt-not-needed-1111474. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Click Here to read other Ripoff Reports on russel toyota

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Search Tips
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?
0Author 2Consumer 0Employee/Owner
Updates & Rebuttals

#1 Consumer Comment

You should small claims suit against the Dealer.

AUTHOR: Bubba Lee - ()

You should file small claims for the amount you paid the dealer. At worst the Dealer has to stand in front of the Judge and explain why you don't deserve a refund.

Great Fun!

By the way I dissagre:

New tires are normally recomended by repair centers with all tire wear issues caused by alignment problems. For two reasons.

Do not be FOOLED! this is not because they need good tires to align the vehical, it is because it MAY not steer correctly on the old tires!

1st Most cars will not drive poorly with the old tires, but it is a risk that the shop does not want to take. It makes them look bad. 

2nd The aligning garage want's to sell you tires!

Respond to this report!
What's this?

#2 Consumer Comment


AUTHOR: Jim - ()

For future reference, you should always get new tires before getting an alignment.   

Respond to this report!
What's this?
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?