SaferWholesale Customer Service, Great Sports Inc. Misleading merchandise description, rude always placing on hold would not address my problem. Joliet  Illinois

  2015-03-16 

     I ordered a Outlaw Trike Kit for a 1989 Suzuki 750 Intruder. This was Oct 15th, 2014 The listing on their internet page I ordered was for a fits all Suzukie Intruders.  I was dealing with Connor at the time.  I explained to him my situation.  I was having problems with my legs and couldn't hold my bike up well, which it was found out later was my left hip joint needed replaced, and the trike kit seemed to be the answer. 

     It took some time for the order to arrive, over the time I was told it would take.   When it arrived the wood box was damage was close to coming apart.   All the parts appeared to be present.  

     I was unable to work on it until this month when I was released by the doctor to return to more of a daily function.  I had hip replacement surgery in January.

     I started working on the trike kit.  painting the small parts first.  When it came to the main frame work I noticed the left side seen from the rear was twisted and somewhat bent in.  I also found the instruction kit was for a universal trike kit.

    To get to the jest of the subject I called them this date.  While waiting to get through to customer service a recording was playing and one part said We strive fior the best customer service.

     When I got throught to customer service.  I told the guy why I called and right away the attutude changed.  Yes he got me pissed off.  I think that is their strategy.  At one point he called me a little baby.  Nothing was settled I spent most of the 50 minutes on holds.   I called back and after 10 minutes I hung up.  Even the chat was the same way left you dangling.   

     I was told I would have to get someone to install it.  I might be close to 70 but this does not set well with me.  I was told they were very busy and they well might be but you do not treat any customer with disrespect. 

I noticed another person had simlar issues with a trike kit.  By the way you have to pay by a check as they do not accept by a credit card.