Report: #339818

Complaint Review: Sage Ryder - Projector Lamp Center

  • Submitted: Thu, June 12, 2008
  • Updated: Mon, March 07, 2011
  • Reported By: Franklin Massachusetts
  • Sage Ryder - Projector Lamp Center
    Atlanta, Georgia

Sage Ryder - Projector Lamp Center Ordered replacement lamp for led tv 2 months with no shipment. Credit card charged the day I ordered Atlanta Georgia

*UPDATE EX-employee responds: What a load of BS

*UPDATE Employee:

Show customers why they should trust your business over your competitors...

On April 17, 2007 Projector Lamp Center processed my online order for a replacement lamp for a sony TV. I placed the order almost a week prior and it took that long for them to process it. Once a lamp/bulb on a Sony wega goes the picture is gone. If I was in any hurry to watch my tv I would have been waiting OVER 2 MONTHS!!!! Sage Ryder processed my credit card on April 17th. One month later no bulb has arrived. I send a email. They say "Sorry we are having trouble with this vendor." "It should be out very soon." Another month goes by, no bulb. I send another email saying "Refund my money." I get the response "your order was shipped two days ago." They also inform me they have had problems with "this" vendor. Who is "this" vendor. I purchased my blulb from them. They are responsible. I received a tracking number and UPS tells me I will receive my bulb tomorrow. Why did they not send me a email confirming shippment. What kind of business are they running? No "sorry for the delay, here is your ups tracking number and a generous discount." No I have to track them down... I shall see if this package ever arrives. I shall also see if this bulb works. This is a tiny bulb that costs $175.00 plus a $2.99 handling fee. Of course they wanted to sell me bulb insurance for around $50.00. I did not buy the insurance which probably means my bulb will be broken. What have I learned.

DO NOT DO BUSINESS WITH THIS COMPANY!!! RIP OFF!!!! This is a terrible compnay that sets terrible standards.

Franklin, Massachusetts
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This report was posted on Ripoff Report on 06/12/2008 08:17 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 UPDATE EX-employee responds

What a load of BS

AUTHOR: youknow - (United States of America)

FROM THIS PLACE.The FEDERAL GOVERNMENT shut them down because they were so shady. (This was insider info so I did not actually see these documents but this is actually what they told their employees when everyone was laid off.) So
their main supplier bought them out. It's funny though how the same people that used to run Sageryder/Projector Lamp Center are also running Lamps and Screens LLC (The company created to appear as the "new" company created to
‘own’ Projector Lamp Center, Big Screen Center and Mount Center).  Don't believe me? Do your research! Grant
Hill and Brian Chambers are listed on Lamps and Screens LLC's twitter (@lampsandscreens) ALONG WITH the president of Stampede who was main Projector Lamp Center's MAIN supplier for the ‘old’ Sageryder/Projector Lamp Center.
These individuals are ALSO following Projector Lamp Center on twitter as well - @projectorlampce. (Oh, and guess who ELSE is following Projector Lamp Center on Twitter? Steve Gross (the ‘old’ owner of Projector Lamp Center), Ashley Gross
(Steve’s daughter and employee), Joe Burgess and Jason Prance who were both major players in the ‘old’ Projector Lamp Center.)So it appears the company is running better but that's because 2/3's of Sageryder/Projector Lamp Center's
employees were screwed by being laid off after being told for months the company was doing very well, Brian and Grant (along with a few others) were chosen to keep their jobs but ONLY if they signed a contract containing a non-disclosure AND non-compete (This was insider info so I did not actually see these documents.) If you go to Ripoffreport's website, the person who is rebutting all of the negative postings about Sageryder/Projector Lamp Center (also including Big Screen Center and Mount Center) goes by the name of 'Mark' but is ACTUALLY Brian Chambers. Oh, and just a piece of advice Grant, don't post your cell phone number under ANYTHING related to Sageryder
( That just shows how dumb you really are.  Oh, and you can find Steve (who stopped going by Steve and is now going by Stephen Gross) at his new “company” ReadyLauch located at 4060 Peachtree Rd NE, Suite D334, Atlanta GA 30319 and the phone number is 678-894-7300. I find it humorous that his new company is basically about running a successful internet based internet business..... yeah ok.  Side
note, please look up Petaroo as well.
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#2 UPDATE Employee

AUTHOR: Mark - (U.S.A.)

My name is Mark, I am President of Lamps and Screens Online LLC. My company purchased the assets of Sage Ryder in a public auction in accordance with the bankruptcy laws in the State of Georgia. The assets included the websites, and Sage Ryder went from Chapter 11 to Chapter 7 recently. I will not go into the details why, however the Governor of Georgia's office, the bankruptcy trustee for the state of Georgia and the BBB are now fully aware of circumstances.

Sage Ryder went bust owing my company in excess of $650k, we bought the assets in the hope of recouping some of those losses by turning the company around and making it profitable again. The NEW Company has new management, a solid line of credit and a new mission to offer world class service. We managed to save and re-employ some of the innocent employees that were uncomfortable with the old management practices and re launch the company last week at a new location.

I am very happy to talk or communicate with any old customers that feel they didn't receive satisfaction and direct them to the relevant authorities. My email address is, please feel free to email me with a phone number and I will gladly speak with you.

As the new owners, we will try and point you in the right direction to get some of your money back, as a returning customer we also will be offering a promotion that will be hopefully soften the blow. I ask you to please refrain from posting new comments until you have contacted us.

It is our belief that the old owners of Sage Ryder have set up shop again as their address is 211 Center Parkway, Suite 900, Atlanta GA 30346.
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