Samsung USA My Samsung refrigerator stopped cooling. On May 3rd 2017 I contacted Samsung to have a technician come and diagnose the problem. I was assigned service request number 4142460599. Samsung assigned Home Service Network (a local contractor) to come my home and diagnose my broken refrigerator. On May 16th Home Service Network (HSN) arrived and determined that my refrigerator had a malfunctioning seal system. They informed that My refrigerator had a 5 year warranty on malfunctioning seal systems, and that since I purchased my refrigerator in 2014, that my repair would be covered by Samsung. However, HSN said they do not fix this type of repair. I soon found out that no local contractor fixes this type of repair. Samsung then contacted me and said to send them a receipt for proof of purchase. I then sent them a copy of my receipt that was provided to me by Pacific Kitchen and Home (PKH). I purchased this refrigerator on 4/1/2014. Samsung is now saying that they can’t find a local to contractor to repair my refrigerator, and will not process me a refund. My refrigerator is under manufacturer warranty for 5 years. Samsung is being delinquent and fraudulent in refusing to honor their manufacturer warranty. Alexandria Virginia