Complaint Review: Samsung
Samsung Samsung Nexus Samsung BER- Beyond Repair Plano, Texas
*Consumer Comment: Rebuttal
*Consumer Comment: Same Situation for Galaxy Nexus Phone
*Consumer Comment: Similar Samsung Mobile Incident
*Consumer Comment: Verify?
*UPDATE Employee: Samsung would like to contact you
A Month later, I got my phone back and to my surprise, I found a not saying " Your phone is beyond repair". This was just a tip of the iceberg, I charged my phone and turned it on and it would not even turn on, then I noticed scratches all over and I also realized they lost my Original box and manuals.
I called Samsung USA and talked to about half a dozen different reps. One lady, I think her name was Rozina or someone, completely shut me up. Every time I said, my phone want turn ON, she would say, liquid damage and every time I would say how about those scratches, she would tell me "BER" which is beyond repair and I can do nothing about it.
How could there be water damage when, the phone was always on the casing? At least my phone was functioning 80% of the time and now it does NOT even turn on.
Never ever buying Samsung Products again, also selling my Galaxy S II Tablet and getting a SONY S. My next TV or any electronic will NOT be Samsung.
This report was posted on Ripoff Report on 01/23/2012 04:08 PM and is a permanent record located here: http://www.ripoffreport.com/reports/samsung/plano-texas-75074/samsung-samsung-nexus-samsung-ber-beyond-repair-plano-texas-827310. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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