Complaint Review: Scana Energy - Columbia, SC/Atlanta, GA Georgia
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- Author Confirmed
- Scana Energy 3340 Peachtree Road NE Columbia, SC/Atlanta, GA, Georgia U.S.A.
- Phone: 478-743-3247
- Web:
- Category: Utility Companies
Scana Energy Ripoff practices disonest and fraudulent billing Atlanta Georgia
*Consumer Suggestion: Suggestion
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After leaving my apartment complex, I called to disconnect all utilities. Scana, however contends that I did not make such phone call, and has billed me for $400.
Although, I explained, and offered the name of the customer service rep. that I spoke with, Scana says that that is not enough information, and insists the charges are mine.
I contend that if Scana exposes themselves to risks such as computer failure, human error, etc, by accepting such transactions over the phone, it is unethical to pass these charges off to the consumer.
I will not be responsible for a bill that is not mine. The customer service reps that I have had the misfortune of dealing with insist that they NEVER experience computer problems, etc. And it has to be a personal issue.s
Tori
Birmingham, Alabama
U.S.A.
This report was posted on Ripoff Report on 04/07/2005 05:03 PM and is a permanent record located here: https://www.ripoffreport.com/reports/scana-energy/columbia-scatlanta-ga-georgia-30326/scana-energy-ripoff-practices-disonest-and-fraudulent-billing-atlanta-georgia-137967. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 Consumer Suggestion
Suggestion
AUTHOR: K - (U.S.A.)
SUBMITTED: Saturday, February 04, 2006
I work for a utility company and deal with this situation daily. First, see if the call you made was recorded. Sometimes a utility will record phone calls coming it to help prevent situations like these for the benifit of both you and the company. If they don't, then alot of times you can have the landlord call and ask to be billed for the time you were not there, since it is their apartment. If its a house, aask the new owner to do this so they can pay what they actually owe. Utility companys usually do not have a problem adjusting your bill as long as they have another party to bill for that usage. Since someone did use the usage, someone would have to be billed- the questions is Who?
Hope this helps
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