Schumacher Cargo Logistics Excuses, Lies, Damaged Goods, Never Their Fault, Extra Charges New Jersey, California, Texas, MY Nationwide

Oh, I did not pack the goods, they were packed by the people I paid $4000 for the shipment.  And it was not "overpacked" at stated by Schumacher.  More passing the buck, blaming others.  

Nothing will ever be their fault.

My "insinuations" as you call them are spot on and can be proved/backed up via emails, phone calls, and voice mails.  And you still don't have a clue, which I will prove here.

Anyone reading this should be aware that when dealing with Schumacher you will hear excuses, failed vital communication, passing the buck, and lies.  The tone of their rebutal is a good example.  And this rebutal will prove my point.

First off, I did know the shipment route, South Africa to UK then to the US.  Why this was an issue with you I have no idea.

I received an email from Daisy Rios on May 9th, a Monday that stated "delivery for you items will be completed by May 13th", which was Friday.  I received no further communication from you till I called you on the afternoon of May 12th.  This was my first wasted week waiting on you based on something you told me.

This is just the first of many communications from you disproving your statement that "You were advised of delay and status at all times".  

After waiting basically that entire week (Monday May 9 till the afternoon of May 12), I called you.  I was told via a cc'ed email that "there was a delay in delivery (still pending determination on what caused the delay) and delivery has been pushed back to between May 17 and no later than May 19".  Luis Serrano, who I spoke to, said that he would get back to me on what exactly the "delay" was.

May 17 (a Tuesday) came and went.  Same with the 18th.  I called you on the afternoon of the 18th (a Wednesday and second week I waited, expecting delivery), and was told it would be delivered late afternoon on the 19th.  Then it was first thing in the morning on the 20th.  Then it was by mid-afternoon on the 20th.  

At no time from May 12th to May 18th did you contact me for any reason.  I was never (until your rebutal) told what the delay was (as promised) (I thought and a friend of mine thought you'd lost my goods).  

The delivery arrived around noon on May 20th.  You, in your rebutal, couldn't even get that right!  You said it arrived May 21st.  PROOF that even after delivery, you have NO idea where goods are, fail to return simple calls requesting location or ballpark date/time, and can't even do basic diligence here to be accurate.

The very first box, when opened, had major damage.  Shards of glass, which I was left to clean up while being DEMANDED to sign for other boxes brought in, went everywhere.  Even after over a half hour of cleaning, I've stepped on glass a couple times during the following weeks.

The driver and head delivery person immediately began the excuses.  "We didn't pack it", and when requrested that I hear no more Schumacher excuses, he stepped forward, got in my face in a confrontation manner, and said "what are you going to do about it"..  Two cable guys were here at the time witnessed this.

I gave them a tip?!  You've probably lost all credibility here with anyone reading this with that statement.  I needed to put something on the delivery sheet to get them out of here asap.  I'm making up for that now, being brutally honest with anyone thinking of doing business with you.

Damaged goods wasn't just an end table.  It was two end tables and two wood carvings.  "fixing" these items is difficult, they will never be the same and can't be replaced.  Had they been shown the care expected during your time with them, they would have been fine.

When I brought up my "experience" with "higher ups" at Schumacher, Martyn Cohen called.  I missed his call, but he left a voice mail that he would call back later that day.  I gave him 2 days to do what he said he was going to do, then I called him.  He said he would contact the initial people in the shipment, passing the buck.  That was the last time I heard from him.  I have voice mail and phone records to back this up.

I filled out a Schmacher feedback form giving them POOR in each category.  I received an email from Martin Baker, CEO/President saying next to nothing.  He didn't even ask for details.  A few days later, I gave him details via email and asked for their buisness license (I also asked Cohen).  Never heard back.  If they won't give their business license,what do they have to hide?  What are they worried about?

Obvious to me, others have problems with them and if reported (most likely again), they'll lose their license to do business.  Based on my experience, this is the best thing that could happen for someone who might be in a position, unknowingly, to do business with them.

I stand by all written here.  I have proof.  Their rebutal is nothing more than more excusing, passing the buck, and bold faced lies.

Mr Johnson,

We take major umbrage to your comments here. Your insinuations are unfounded and totally misconceived.

Your shipment originated from South Africa where you chose your service provider, and you signed the contract with them to ship your goods to the USA.

The price you paid for your shipment with them included everything up to the door delivery in the US, but did not include your customs charges here in the US. This is stated on the documentation you received from your shipping agent- we are not the controlling shipping agent- we are the destination-handling agent.

Your goods were shipped from South Africa to the UK  first – we did not do this- this is something that you should have discussed prior to booking with your shipper in South Africa. Then another UK agent working on behalf of your chosen agent in SA waited to consolidate your goods to the US.

WE HAVE NOTHING TO DO WITH THIS- IT IS NOT OUR SCHEDULE NOR DO WE HAVE ANY CONTROL OVER YOUR SHIPMENT AT THIS STAGE

The delays were all founded on the origin agents shipping schedule- set by them and you should take this up with whoever you chose as your shipper.

We as acting agent cannot tell you where the shipment is if we do not know where it is- this information should have been requested from your own shipper

We only get confirmation of your shipment when it arrives in to the US, we can only advise you of potential customs clearance, and delivery dates at that time.

Here is the controllable period we had with your shipment and goods.

4-26-2016 – your shipment cleared customs and we advised you of clearance and the fact that the container was inspected by US customs, to which you are legally liable to your portion of exam. This is standard procedure when dealing with Border control. These are not our charges, we do not collect these for Schumacher Cargo, it is a US gov bill that has to be paid.

4-30-2016 – you paid the exam fees

5-2-2016 – we dispatched your shipment to AL, (original delivery date 5-13 through 5-16) was agreed with you

The delivery truck broke down / you were informed about this and new delivery date was 5-17 through 5-20

Shipment was to be delivered 5-20 but you said you were unavailable and delivery was completed 5-21-2016

Delivery to an area in Prattville, AL can take time to set up as its not a popular destination.

You were advised of the delay and status at all times. At no stage did we tell you we had no clue where your shipment was once we had control of it.

From the signed delivery docket you seemed to be pretty happy with delivery crew, when I spoke to the delivery agent about this he confirmed you even tipped the delivery guys; We are all confused as to your allegations of confrontation by the delivery guy. Why would you tip someone who confronted you?

ANY DAMAGE THAT OCCURRED IS AN ISSUE YOU NEED TO TAKE UP WITH YOUR SHIPPING AGENT IN SOUTH AFRICA.

Did you take out insurance on your shipment? There was one item which was a side locker table, where the back panel popped off because you filled it too much with goods inside during shipping. This was your fault and not ours- you packed it yourself.

Your main complaint about the delay was since the shipment left south Africa, and the fact that you did not know it was being routed to the UK then to the US, Again that is not our fault as you did not ship directly with Schumacher Cargo, and we do not instruct nor arrange the routing for either agents who handled your shipment up the time it arrived in the USA.

The team at Schumacher Cargo