Schumacher Cargo Logistics Damaged House, Damaged Goods, Misfiled Paperwork, Missing / Poor Services Gardena California

Hi Martin, We would still like to get this disagreement resolved with Schumacher. We have three of items remaining unresolved with our dispute:

1. Services not provided/not provided in a professional manner which we need to be reimbursed for

2. House damages to our Dublin home need to be repaired. Schumacher and your local agent Careline have been debating responsibility. Careline have sent out two repair people (Martin 23 JAN and Vincent 11 FEB), yet no repairs have been made. We have requested Schumacher/Careline liability insurance company come out to assess the damage. Schumacher and Careline both refuse to provide the details even though their subcontractor caused the damage. Being that Mr. Baker is good friends with the Carey family who owns Careline, the coordination of an insurance claim should not be as difficult has these two firms have been making it out to be. Both firms have conveniently been coordinating responses and pointing fingers at each other to avoid actually dealing with the problem.

3. Insurance Claim. The insurance claim is still not resolved after nearly 3 months. At the start of the claim I was told by Schumacher I should be patient that it will take 8-10 weeks. We are in week 13 at at stage two of six of the claim. I have been told, because of the extent of damages caused by Schumacher's negligence, that the claim is taking longer than expected. The claims agent sent a preliminary settlement Monday but there were many errors. He said I would have it back Tuesday but did not receive it.

I emailed him Wednesday and he promised it by the end of business Wednesday, but again it did not arrive. I received an email from them again today saying I would have the documentation by the close of business Thursday, yet again it did not arrive. We are hoping this will get closed out soon as we had over $52,000 in damage to our goods.

I have done many moves in my life both nationally and internationally. International moves are stressful. When things go wrong it adds to the stress. When things go catastrophically wrong, as in this case, a good moving company can help to resolve the issue and make things right. Items 1 and 2 are in your court and be resolved if you are willing to come to an agreement to move forward.

Item 3 becomes your responsibility if the insurance carrier you provided does not perform. We hope that PAC Global Insurance will start preforming. Martin, I trust you will live up to your reputation and make good on the items above. All the best, Dennis

 Please send a genuine response to all items in the report. To illustrate how this is done I will address your email point by below:

1. To date, we have not had assistance regarding our claim from your office, despite having paid for an insurance coordinator. Evelyn the claims coordinator has missing in action for over 2 months. Our claim has been ongoing for over 11 weeks and still nothing has been repaired, replaced or compensated for. Also, our account manager Mark Neville likewise disappeared for nearly a month after the damage occurred, resurfaced for a week and then has never returned a phone call or email.

2. Your CEO attempted to compensate us $5000 for over $10000 in damage to our house, nothing for services not provided (which equates to approximately $10,000 in missing services) and then tried to roll in the $52,000 damage to our goods as part of his $5,000 compensation offer. When I refused this he removed the $52,000 of goods damage and upped the offer to $7,000. So in effect he offered us $7,000 for $20,000 in damages. Who on earth would accept this offer. I am insulted that $7,000 for $20,000 is good will! We have also stated clearly to your CEO that we did not want compensation for the house damage, but wanted it fixed. Your CEO refuses to give us his insurance details so our house can get fixed. He has told us to use our home owners policy or sue him. Again not feeling the good will or the willingness to work toward a resolution.

3. The marine insurance you arranged is also a bit laughable. I assume this is the policy Jawon Corona in your office could not get correct after three rounds of corrections with an itemized excel sheet I provided each time. This is also the same policy he never sent a finalised corrected policy for. Furthermore, this is the same policy that Evelyn is managing and has not contacted me in over 2 months about. I look forward to your detailed response to my complaint and hope you will actually attempt to make good on the damages and not offer the same generic response as you did before on Yelp and the BBB for myself and dozens of other customers you have tried to ripoff. All the best, Dennis

Dear Mr. Rehill, We have and will continue to address and solve any remaining issues you have.

At present time, all management and staff have and will continue to assist you and your many needs for compensations.

The company CEO has in good faith attempted to work with you on a good will compensation.

At this time your claims is being handled by the marine insurance coverage we arranged for you, and will continue to assist with.