Secure Home Warranty never responded to my claims (2) two separate incidents Philadelphia Pennsylvania

I contracted for warranty services after reading the reviews. The first time I filed a claim was when my kitchen sink got clogged, the answering service was very courteous and professional and told me that the company representative will be calling me within 24 hours. I waited one week without any calls. Called back the answering service and they say a representative will call me back withing 24 hours, waited another week and still nobody called. I had to take care of the drain myself. After a month, the drain for my washing machine backed up, called in a claim, answering service again says someone from the company will be in touch within 24 hours, this is after I recounted my past experience with them. Again its been a week and nobody has called back, tried calling the answering service and even that doesn't work anymore. I'm just getting a recording. This company is a scam.