Report: #1050863

Complaint Review: Sentinel Field Services

  • Submitted: Tue, May 14, 2013
  • Updated: Tue, May 14, 2013
  • Reported By: Bob — St Paul Minnesota
  • Sentinel Field Services
    375 S. State St.
    Clearfield, Utah
    USA

Sentinel Field Services I paid them for a de-winterization and they did not perform the service. Clearfield Utah

*Author of original report: Man Up Sentinel

*UPDATE Employee ..inside information: Services were rendered

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 I was in the process of purchasing a HUD home that Sentinel Field Services winterized. After paying them $75.00 on line for a scheduled de-winterizing service, they never did the job. They came to the house, turned the water on at the meter, and after realizing the meter had froze during the winter, they left and never came back. They also refuse any responsibilty and wont pay for damages to the entire plumbing system in the house. This made us back out of the purchase of the home and it cost me $2000.00!! They are a complete rip-off!!!!! Stay away from them.

This happened in White Bear Lake, MN

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This report was posted on Ripoff Report on 05/14/2013 10:31 AM and is a permanent record located here: http://www.ripoffreport.com/reports/sentinel-field-services/clearfield-utah-84015/sentinel-field-services-i-paid-them-for-a-de-winterization-and-they-did-not-perform-the-1050863. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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Updates & Rebuttals

REBUTTALS & REPLIES:
1Author
1Consumer
0Employee/Owner

#1 Author of original report

Man Up Sentinel

AUTHOR: Bob - ()

Sentinel is not owning up to their mistake and taking the sleezy way out by blaming someone elses work.

Sentinel was the company that winterized the home. We have proof.

Shame on you.

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#2 UPDATE Employee ..inside information

Services were rendered

AUTHOR: Diane Williams - ()

Bob hired Sentinel Field Services to perform a de-winterization on a property that he was purchasing from HUD.  We went to the home and started to perform the de-winterization.  The first step in a de-winterization is to pressurize the plumbing system and perform a system integrity test.  The pressure test found the plumbing system compromised (it would not hold pressure) so it did not pass the system integrity test.  The water could not remain on because of this failure.  All HUD properties are sold in a "as-is" condition and this is clearly stated on all documentation.

The property in question came to HUD in Nov 2012.  The property was transitioned to Sentinel's portfolio for management in Jan 2013.  When we received the property is was already winterized.  Sentinel did not perform the winterization. 

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