Shopko never sent item, refused to give tracking info or refund lincoln Nebraska

 I ordered a bath tray off of shopko.com for in store pick up. The website stated my order would be available in 5-7 days and I would receive an email letting me know when it was ready. This was ordered as a Christmas gift, today is the 23rd and I placed the order on the 16th, however my item is still not there. I told the rep that because I was promised my item in no longer than a week I did not get anything else for my mother so I would like the item canceled and refunded. She grabbed a manager who refused to refund me because apparently they have to receive the item in store for it to be refunded. I've worked in retail, I know this is not the case but the manager insisted I would not be getting a refund. They also couldn't give me any tracking information so I don't think I will ever get my item or my money and I feel truly robbed. I have shopped with shopko for many years, but I will not be shopping with them any longer and I will make sure to inform everyone I know of my experience. I am truly upset that money was literally taken from me even though THEY THEMSELVES could not ensure me that I would even receive the item at all. I feel as though I was scammed and because shopko's employees do not care whether their customers are happy or not I know I will never get my money back. This can't be allowed, that is basically theft.