Complaint Review: SHOPNBC
P.O. Box 29066,
Brooklyn Center, Minnesota
- Phone: 800-676-5523
- Category: Miscellaneous Electronics
ShopNBC Misrepresentation, poor customer service& satisfaction thens puts you in collection without cause. Brooklyn Center, Minnesota
*Consumer Comment: Interesting
So vendor conference call ShopNBC and what a fiasco. Finally I was informed that the onbly way I would get my refund is if I return the bracket. I return the bracket via UPS to the address provided from ShopNBC and get confirmation of delivery.
Two (2) weeks later I get a notice from a collection agency stating that my husband owes $55.22 for the bracket which was returned. Collection agency informs me to call ShopNBC. ShopNBC states that tehy did not receive the bracket, I provided them with UPS confirmation number and delivery. Once they confirmed that it was deliverd I received a message stating that the bracket was returned back to me so we are still responsible for the amount due. Unbelieveable. All this took place from March 2007 -June 2007. Now I have a bracket which I don't need because I had to get a company to install the unit.
Keep away from ShopNBC are very rude and have no sense of customet service. No one knows what to do and when you ask for a superior they keep you on eternal hold.
This report was posted on Ripoff Report on 09/20/2007 03:50 AM and is a permanent record located here: http://www.ripoffreport.com/reports/shopnbc/brooklyn-center-minnesota-55429/shopnbc-misrepresentation-poor-customer-service-satisfaction-thens-puts-you-in-collectio-275404. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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