Report: #562298

Complaint Review:

  • Submitted: Sat, January 30, 2010
  • Updated: Wed, May 14, 2014
  • Reported By: Judith — Bristol Tennessee United States of America
    117 Spring Lane Sparta NC
    United States of America Lori and David Osborn, Sparta NC, Silver Moon Labradors, Silver Moon Kennels,, Heather Gibbs, Little Rock, Arkansas,, Silver Star Kennel, Kellyn, Texas, silver Silver Labrador Buyers BEWARE.....NETWORK of Deceptive Breeders Working in the US!!! Internet

*REBUTTAL Owner of company: Ficticous claim by another Breeder trying to ruin reputations

*REBUTTAL Owner of company: Another Breeder acting as a customer.

*Consumer Comment: Silver Lab Breeders

*General Comment: Silver Labs

*Consumer Comment: Very Happy Silver Puppy Owner

*REBUTTAL Owner of company: Charcoal And Silver Labs Rebuttal

*REBUTTAL Owner of company:, David and Lori Osborn

*REBUTTAL Owner of company: Silver Star Kennel Rebuttal

Show customers why they should trust your business over your competitors...

I became aquainted with silver labrador breeders when I purchased my first one from Silver Star Kennel from Kellyn in Texas. I had never purchased a dog from the internet but loved the photos and the email correspondence I received when I was looking for a pup. It was a very long drive to pick him up but I didn't mind as it was very hard in those days to get a silver lab and I was very determined to have one. My family decided to make a vacation of it so we went with high hopes of getting a silver lab that would grow up with our children and be with us for many years to come.

When arriving there I was concerned about the number of dogs and the conditions that the kennel seemed to be in but realizing the cost of the drive and the excitement of the kids I decided that it didn't matter as this pup was going to a very good home and there was afterall a 2 year guarantee offered with the pup so how could we go wrong? The pup did not look anything like the photos I had received but she explained that he was just going through that long lanky stage and would soon be the beautiful speciman she so proudly displays on her website. This was 1999 and today the same photo is still there along with her cute little girl who would likely be in college by now!

The dog was soon home with us and the kids were happy until he became sick. It was worms and an ear infection which I excused as just part of having a puppy. He then had a bladder infection followed by more ear infections dispite my careful cleaning and drying his ears after swimming. Seemed it was always something. Then came the really bad news after an xray revealed sever hip dysplasia. I contacted Kellyn and waited for a response. When not receiving one, I called her on the number on the website and left a message. This went on for many emails and calls before I realized that she wasn't going to respond. The dog had to be put down and not only were the kids devastated but I was completely dissilusioned with the silver lab.

After a while of researching this new color of lab I decided to try another breeder. I really was facinated by their color and had owned all the other color of labs before so I was completely set on the breed. I chose Heather Gibbs in Arkansas as her website claimed to have tested all the parents for hip dysplasia. This time I decided to not do the drive and have the pup shipped to me. Besides her website was wonderful and said all the right things! Come for a visit anytime....always welcome here. She seemed so nice and always answered all my phone calls and emails right away. I told her of my last experience and she assured me that it would never happen with her. Well to make a long story short this dog too had many problems. His hair fell out completely until I had a hairless, what looked to be a big rat! He too was xrayed and found to have hip dysplasia but not as severe so I contacted Heather to get a refund because of this and what do you know....she would not answer any emails or phone calls from me. The dog lived a horrible life on meds and died at the age of 6. I still call Heather and write emails to her but even now years later she still screens all her calls and only answers those emails and phone calls from NEW clients interested in purchasing a NEW pup. I have had others call and write her and funny how she answers THOSE right away.

Now we get to the most recent one and probally the worst. Lori Osborn at Silver Moon Kennels. Closer drive to me so this time I was determined to do it right. Went for the long drive to pick up my silver lab. She offered a written guarantee so I would have this in writing and could drive fairly easy to her place. Her and her husband David seemed to have a nice kennel and their pups seemed healthy enough but still not exactly what I thought a silver lab should look like. They should look like any other lab but only silver right? I picked the best looking one out of the bunch and after receiving the written warranty went on my merry way hoping the 3rd time I would be lucky. I had him checked early on for hip dysplsia because of my past experiences and he too had signs of the disease. Not wanting to go through that again I contacted Lori to get a refund and bring the dog back to her. After another long drive the dog was delivered back to her and with the promise of my money being returned I left and had no reservations about the money as they were such nice people right?? Wrong...I am STILL trying to get my refund and have collected only a small part of it because it seems I have to wait until they sell the dog I returned to them? or until their next litter because they don't have the money.

After all of these experiences I have been doing alot of investigative work into silver labs and their breeders. I have found out ALOT of information that I think anyone thinking of buying a silver labrador, should know. I have befriended lots of silver breeders posing as one myself and have uncovered some appalling information. These breeders are all in together working as a team. All claiming to breed only those with good hips etc and offering better and better warranties that they never intend to honor! Kellyn at Silver Star turns out to be a puppy broker as is Heather Gibbs in Arkansas even though she goes so far as to claim on her website that she has the parents of all the pups she sells. Anyone purchasing a pup from any of these breeders should know that they will never honor their claims and will not even answer to them! 

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This report was posted on Ripoff Report on 01/30/2010 03:01 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 REBUTTAL Owner of company

Ficticous claim by another Breeder trying to ruin reputations

AUTHOR: Lori - (USA)

The person claiming to be Judith from Bristol Tn or Judith- Judy form Jonesboro, TN is ficticous. I have never sold any puppy to a Judith or Judy in TN. This is a breeder in the UK that use to live in the United States and wanted to get back at and destroy the reputations of good honest breeders. I no longer breed Labradors or Silver labs, but I am still very hurt and upset that I can not get my information removed from this website who lets anyone write anything about anyone they can. You have to pay them $2000 to start a rebutal try and get this cleared up. We are good people that take care of and treat our dogs as parts of our families. I can not afford the $2000 to try to get this removed, I am still very sadded and hurt by this false claims. I have never heard from this person stating this claim, i have never had anyone ask for money back on the purchase of a puppy from us the whole time we breed for over 16 years. Please do not believe everything you read on this as you will notice the three claims on here are all from a Judy or Judith living in TN. I kept records on all my puppies that were sold and I have never sold any puppy to a Judy or Judith or sold a puppy to anyone living in TN. Please check out the breeder do your research, ask the right questions look at both parents. But do not believe everything you read.

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#2 REBUTTAL Owner of company

Another Breeder acting as a customer.

AUTHOR: Lori - (USA)

The Judith in the above claim is fictious. It is another breeder in the UK that was trying to get back at some of us that was mad. I no longer breed silver labs and I am still upset over the fact that anyone can put any kind of information about you on this page and not even have any proof that the things said are true. I have never sold a Lab to a Judith in Bristol TN. This report was aimed at a few of us with no warrant to the claim. I have had no one ask for a refund for their puppy. Please do not believe everything you read. Still very heart broken over this false claim. I have always cared for my puppies and dogs as if they are a part of our family and try and give everyone of them the best home and care imaginable.

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#3 Consumer Comment

Silver Lab Breeders

AUTHOR: Korky - ()

I would first like to say that all siver Lab breeders are not all tied together. I do not associate with other breeders as they raise their puppies and older doggies too differently than I do. I have all of my babies born in my home...I know the time they are al born and the weight they are at birth. I only breed my moms 1 time a year and only breed them till they are 6. Then they either become someonse pet or I keep them as my pet. This makes for so much healthier puppies and momma's. My babies are my grandbabies & all my dogs are my kids....

I care for them deeply and protect them and their health to the best of my ability. I am so sorry that the person that wrote the complaint about 3 different kennels has had to go through so much heartache and monitary loss..I dont consider myself a professional breeder as I raise my kids and grandkids with common sense. I worm them starting at 2 weeks old to ensure that when a family or person takes one of my babies into their home they will not have any worms which can cause so many health issues.

I have repeat buyers for my babies..I NEVER air ship my babies as I dont believe in putting a baby on a plane by themselves. I need to meet the person taking one of my babies. I have refused so many people because they did not show the love that my babies deserve. Or because they said negative things about my kids. I have tried to shut down bad breeders...It is not the money to me it is the love that these sweeties deserve to be the utmost priority. I also take the same stand with the rescues I take in and find new homes. Once again I am so sorry for all that this family has been through...

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#4 General Comment

Silver Labs

AUTHOR: Sherrisc - ()

I hate it when people bash silver labs..most are breeder of other colors of labs and most think their labs are better. Well, we own 2 silver labs and they are beautifu; dogs and very smart as well 2 of the smartest labs I have ever owned. We also have black and chololate labs. We love them too..

We asre starting up our own Kennel.  I resent the remark made about so called backyard breeders. You ma'am need to research how YOUR own kennel got it's start. As for silver and charcoal labs polluting the gene pool...that is the most uncalled forremark I have ever heard. 

Judith and I am so sorry you had such a bad experience with the 2 breeder you went to for a puppy.

All the problems you had with your puppy is normal puppy problems with the exception of the hip displasia. Just to let you know that is a problem of all labs NOT just the silver and a good breeder will have a hip displasia clause garanteeing the dogs hips for a year or so with back up form their vet..

If you do NOT get all of these things with the purchase of a new lab pup (OF ANY COLOR) don't buy it!!

I also have my vet available for any buyer of one of my puppies. Judith we are NOT all in it together. If I came accross someone brokering these puppies. I would report them to AKC along with getting plenty of photos of their so called Kennel. then contact their local humane society 

As for the parents being on site if you get to the breeder and they do NOT ask youif you want to see the parents, red flag!!! If they don't then by all means ask to see them..and do not take no for an answer. If they still  don't allow you to see the parents...DO NOT BUY THE PUPPY!

We have beautiful pups and we do garantee them too If something comes up with the pup wew will gladly take the pup back and give you another..

We had 1 puppy past away after his new daddy had him for 8 months. his tummy had twisted (which is also a problem of labs of any color). He called me the day his puppy pasted and my husband and I cried with him.we offered to refund his money or give him a new puppy from our next litter. He chose the latter stating that his pup was the smartest lab her had ever owned. and he was silver factored his daddy is silver and mother is black. We are expecting to breed our silver female with our silver malew in the spring...

One more thing for you to remeber, A good HONEST breeder will only have 1 maybe 2 litters a year..and they will be welped in home and kept in home until 8 weeks old and the areas where the puppies and mommy are wil be CLEAN.


Once again sorry you and your family had such a horrible expereince with the so called silver lab breeders.


  Sincerely,  Sherri Carroll





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#5 Consumer Comment

Very Happy Silver Puppy Owner

AUTHOR: Sheila Stokley, - ()

We purchased a silver lab puppy from Kellyn, Silver Star Kennels....We couldnt be happier with how the transaction went. I'm even more elated about my puppy...She is an absolute doll baby...She was healthy, bright eyed, and full of energy at 6 weeks of age, when I brought her home. She is now six months old and just as georgeous as her mother....I really could't be happier with her. We have always owned Labs, and this silver is by far the smartest.

My Vet said ther is no doubt she is purebred, cause she is all lab all the time. I have viewed these reviews and did a lot of research before I setteled on this breeder.  From the minute we arrived at Silver Star Kennels, it was very clear they take pride in their home, property and pups...

My experience with Silver Star Kennel, could'nt have been more plesant. Kellyn and her family were all there and welcomed us into their home as if we were long time friends...And was by far from the previous story told, which seems to me to be a little far fetched.

I will be happy to speak to anyone thinking of getting a puppy from this breeder. If you would like to contact me, you can email me at (((ROR redacted))) and we can chat via email, or phone...I will even send you pics of my Beautiful girl, Ellie...


Sheila Stokley

Pflugerville Texas

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#6 REBUTTAL Owner of company

Charcoal And Silver Labs Rebuttal

AUTHOR: Heather - (United States of America)

I would like to make it know that this is a malicious attack of my character and reputation as a breeder and human being. All of these slanderous statements are 100 % false and are outrageous lies .I want to make it very clear that I do not purchase other breeders pups or litters for resale nor do I sale other breeders litters , I do post links to help others out from time to time and that is free of charge as a courtesy . I do not work with any other breeders, there is no network of deceptive breeders , there is no truth in any of the outrageous statements posted , there is no great conspiracy theory .This is nothing more than an attack against reputable and ethic breeders by an obvious unethical and cowardly person. These allegations are those of a coward and are posted on a cowardly website that would allow anyone to post anything they like using any made up name and location and spread false accusations about others all the while standing behind the 1st Amendment Right of Freedom of Speech.. This website refuses to remove the slanderous posting and they do not validate the posts submitted to determine whether they are fact or fiction. The events claimed in this post are pure fabrication, they never took place, I have never sold to this person nor do I know who this person is. One can only wonder what the motives are behind this individuals attack against so many breeders . All breeders and buyers should do a search on and look at the dozens of people who have been slandered and defamed on this website and who are currently involved in civil cases against them. And make the decision yourself on what kind of website this is and the character of the cowards that post on their site hiding behind their 1st Amendment rights and made up identities. We have retained an attorney to legally pursue the ones responsible in this matter and are confident it will be resolved quickly. I welcome anyone interested in a puppy from us to make a trip out to see us or speak with someone that has, I stand behind every dog I own and every puppy I sell.
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#7 REBUTTAL Owner of company, David and Lori Osborn

AUTHOR: Lori - (United States of America)

It has come to my attention that several other breeders and myself have been viciously slandered recently without warrant on this website I am not a part of any deceptive ring of breeders. We stand behind our puppies and breeding program.

It saddens me deeply that anyone can go on this website and make-up a false name and location and post any inaccurate lies or false accusations against you and you can do nothing about it to get it removed.

The statement made by Judith or Judy is pure fabrication, we have never sold a puppy to this person nor do we know who this person is. Furthermore we have never had a puppy returned to us.

Anyone who knows me will know this for what it is, a slanderous statement & false accusations on an attempt to destroy my reputation.

I invite any prospective buyers to come and visit our kennel, view our testimonials and form your own opinion.

We will continue to screen our dogs in our breeding program to ensure that we produce the best quality puppies available. We stand behind every puppy sold 100%.

We have retained the services of an attorney for purpose of bringing this person to justice and would appreciate any information anyone could provide to us.
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#8 REBUTTAL Owner of company

Silver Star Kennel Rebuttal

AUTHOR: Law Office - (United States of America)

The Navarro Law Firm has been retained by the owners of Silver Star Kennel, with the website to pursue and bring to justice the person who on January 30, 2010, posted malicious and outright lies libeling our client on does not verify if a posting is true or untrue prior to the posting, therefore, our client has been forced to answer and defend their good reputation.

The individual who posted the libelous  information about our client states that the one incident occurred in 1999.  Our client was not in business in 1999 when this individual states they purchased a dog from Silver Star Kennel, nor was their website online.  Our client breeds and sells their own puppies and have never once purchased a puppy from anyone for resale.  Our client has never declined or not honored a health guarantee when conditions stated within the guarantee had been met.  With reference to the little girl on our clients website, the individual stated she would likely be in college by now.  The fact that our clients little girl was not even born in 1999 further demonstrates the willful intent to libel our client.

Silver Star Kennel takes great pride in their dogs and kennel and it has received  high praise from the American Kennel Club (AKC) inspector during a routine inspection.  Based on the quality of our clients dogs, many famous individuals have purchased their family puppy from their kennel.  In addition, the testimonials on their website speak to the known facts about their quality dogs and good reputation.

Our law firm knows first hand the untruths in this willful and malicious statement against our client. Our clients are college educated, hardworking, ethical individuals who take great pride in their kennel and they love and care deeply about their dogs.  The individual who posted false information about our client regarding an incident that allegedly happened eleven years ago and well before our client was in business, makes anyone wonder what the motive is behind the posting.

Our client has authorized us to use our best efforts to find such individual and bring them to answer their libelous allegations and make them accountable for their actions.  Our client will be grateful to anyone who can provide us with any knowledge or information regarding the person who posted the lies about Silver Star Kennel.  Please feel free to post any useful information through or ask the editor for our phone number.


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